Customer Service Representative

Holbrook Heating; New York (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Holbrook Heating in New York is seeking a Customer Service Representative to respond to inbound calls and emails, troubleshoot customer issues, and build rapport with customers. This on-site role offers a competitive hourly rate and a fixed schedule from 8:00 AM to 4:30 PM.

The ideal candidate communicates clearly, enjoys working in a fast-paced HVAC environment, and is detail-oriented with strong organizational skills. If you are eager to learn and grow with Holbrook Heating, apply today.

Qualifications

• Must be willing to work in office during scheduled hours.
• Excellent communication and interpersonal skills.
• Thrives in a collaborative and fast-paced work environment.
• Detail-oriented with strong organizational skills.
• Willingness to learn and grow within the HVAC industry.

Responsibilities

• Respond to inbound calls and emails, handling inquiries and concerns professionally.
• Troubleshoot customer issues and provide efficient resolutions.
• Build rapport with customers, fostering long-term relationships.
• Assist with administrative tasks to maintain efficient operations.

Skills

Communication

Interpersonal

Problem solving

Job description

Description

Launch Your Career at Holbrook Heating: Inside: Customer Service Representative

Do you thrive in a fast-paced environment and enjoy building positive customer relationships?

Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $20 and follows regular business hours, from 8:00 AM to 4:30 PM. The candidate must work on-site at our central office.

• Customer Service Representative:
  
  
  
  • Respond to inbound calls and emails, handling customer inquiries and concerns professionally.
  
  
  • Troubleshoot customer issues and provide efficient resolutions.
  
  
  • Build rapport with customers, fostering long-term relationships.
  
  
  • Assist with administrative tasks to maintain efficient operations.
  
  
  
  

Requirements

You're a great fit if you:

Must be willing to work in office during scheduled hours.

• Possess excellent communication and interpersonal skills.


• Thrive in a collaborative and fast-paced work environment.


• Enjoy problem-solving and exceeding customer expectations.


• Are a detail-oriented individual with strong organizational skills.


• Have a willingness to learn and grow within the HVAC industry.

Bonus points if you have:

• Experience in sales, customer service, or a related field.


• Working knowledge of HVAC equipment and services (a plus, but not required).