Customer Service Representative

Sila Services; Littleton (MA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision Insurance

Paid Time Off (PTO)

Tuition reimbursement

Parental Leave

Job summary

A local HVAC company in Littleton, Massachusetts is seeking a Customer Service Representative. The ideal candidate will have over 3 years of experience in customer service, demonstrating exceptional communication and interpersonal skills. Responsibilities include managing customer calls, generating sales leads, and ensuring satisfaction. This full-time role offers benefits like 401(k) matching and paid time off, with a salary range of $21-25 per hour, and requires a polished and professional demeanor.

Qualifications

• 3+ years of experience in customer service or call center environment.
• Ability to work Monday through Friday and rotational Saturdays.
• Strong emotional resilience in customer-facing situations.

Responsibilities

• Manage incoming calls and customer service inquiries.
• Generate sales leads and identify customer needs.
• Process orders and maintain records of customer interactions.
• Ensure professional customer support and satisfaction.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Customer service skills

Self-motivation

Calm under pressure

Microsoft Office knowledge

Job description

Overview

Nashoba Air & BoilerWorks - Customer Service Representative

Nashoba Air & BoilerWorks is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. We seek a Customer Service Representative with a track record of providing exceptional customer service to join our team. If you have a “can-do” spirit and a drive to succeed, we want you to come grow with us.

Responsibilities

• Maintain a high level of productivity and manage incoming calls and customer service inquiries
• Generate sales leads that develop into new customers
• Identify and assess customers’ needs to achieve satisfaction
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer issues
• Obtain product knowledge to answer questions
• Process orders, forms, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support

Qualifications

• The ability to work Monday through Friday plus rotational Saturday
• Excellent communication, organizational, and interpersonal skills
• Ability to stay calm when customers are stressed or upset
• Encouraging and motivating personality
• A polished and professional demeanor
• Self-motivation and discipline
• An ambitious and competitive nature
• Highly evolved customer service skills
• Working knowledge of Microsoft Office and computer competence
• Ability to work from 8am to 5pm Monday through Friday

Job Details

• Job Type: Full-time
• Benefits: 401(k) with company match; Medical, Dental, Vision Insurance; Health Savings Account with company contributions; Company Paid Short-Term Disability, Life Insurance, and Long-Term Disability Insurance; Paid Holidays; Paid Time Off (PTO); Parental Leave; Tuition reimbursement; Special deals/discounts; Family & friends discounts; Yearly performance reviews
• Salary: $21-25 per hour
• Experience level: 3 years
• Shift: 8 hour shift
• Weekly day range: Monday to Friday, rotating weekends as needed
• Work setting: In-person; Office
• Experience: call center: 3 years (Preferred); HVAC Industry: 1 year (Preferred); Lead generation: 1 year (Required); Social media marketing: 1 year (Required)