Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Saint Clair Shores (MI); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Employee Referral Bonus Program

Night shift premium $1/hr

Free Black Card Membership

401(k) with employer match

Profit sharing program

Clean, vibrant work environment

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. You will provide a superior level of customer service to members, prospective members, and guests, ensuring a welcoming and judgement-free experience.

Responsibilities include greeting members, answering phones, signing up new members, logging amenities, and communicating updates to members. This role involves regular facility cleaning and creating a positive club environment.

Qualifications

• Strong customer service mindset and friendly communication.
• Ability to greet members and guests and handle inquiries.
• Professional phone etiquette and the ability to resolve questions efficiently.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phone calls and assist callers with questions.
• Check in members, give club tours, sign up new members, log amenities, and relay updates and billing issues.

Skills

Customer service

Communication

Phone handling

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.