Customer Service Representative

Eastridge; Plano (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Benefits

Job summary

Eastridge Workforce Solutions is seeking a Customer Service Representative to support a fast-paced organization in Plano, TX. This onsite, full-time role offers temp-to-hire status with an hourly pay rate of $17.

You will assist customers with orders, submissions, services, and account information. You will respond to inquiries by phone, email, and digital channels, document interactions, and partner with internal teams to resolve issues while maintaining professionalism in a high-volume

Qualifications

• 1+ year of customer service, call center, retail, hospitality, or related experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with customers by phone, email, and/or digital channels.
• Strong computer and data-entry skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to learn new systems and processes quickly.
• Comfortable working in a fast-paced, high-volume environment.
• Reliable attendance and ability to work onsite in Plano, TX.
• Interest in sports, trading cards, or collectibles is a plus but not required.

Responsibilities

• Assist customers with order, submission, and service-related questions.
• Respond to customer inquiries professionally and accurately.
• Research order information and provide customers with timely updates.
• Resolve customer concerns and elevate complex issues when necessary.
• Accurately document customer interactions and account information.
• Partner with internal operations teams to research and resolve issues.
• Maintain a high level of professionalism and customer service.
• Meet established productivity, quality, and attendance expectations.

Skills

Customer service experience

Verbal and written communication

Onsite work in Plano, TX

High-volume environment

Job description

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Customer Service Representative Loading... TEMPorary Staff Job posting

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities.

Created/Revised Date: August 28, 2026 Anticipated Closing Date: September 27, 2026 Job Title: Customer Service Representative Location: Plano, TX | Onsite Hourly Pay Range and Other Compensation:
The hourly rate for this position is expected to be $17.00 per hour. Employment Type: Full-Time | Temp to Hire FLSA Status: Non-Exempt

Position Summary Eastridge Workforce Solutions is seeking Customer Service Representatives to support a fast-paced organization within the sports cards and collectibles industry. This role will assist customers with questions regarding orders, submissions, services, and account information while providing a professional and positive customer experience. This is a great opportunity for someone with strong customer service skills who is comfortable working in a high-volume environment.

Essential Functions

• Assist customers with order, submission, and service-related questions.
• Respond to customer inquiries professionally and accurately.
• Research order information and provide customers with timely updates.
• Resolve customer concerns and elevate complex issues when necessary.
• Accurately document customer interactions and account information.
• Partner with internal operations teams to research and resolve issues.
• Maintain a high level of professionalism and customer service.
• Meet established productivity, quality, and attendance expectations.

Qualifications

• 1+ year of customer service, call center, retail, hospitality, or related experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with customers by phone, email, and/or digital channels.
• Strong computer and data-entry skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to learn new systems and processes quickly.
• Comfortable working in a fast-paced, high-volume environment.
• Reliable attendance and ability to work onsite in Plano, TX.
• Interest in sports, trading cards, or collectibles is a plus but not required.

Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary em ployees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, f rom time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer : Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity , and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity , gender e xpression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks : Certain clients require Eastridge Workforce Solutions to perform background check s. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy: Information collected and processed as part of your candidate profile, job application, resume, and/ or any other information you choose to submit is subject to Eastridge’s Privacy Policy : https://www.eastridge.com/privacy-policy , as well as Eastridge ’ s Pre-Use Notice of Collection and Automated Decision-Making Technologies : https://www.eastridge.com/data-collection-notice . By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email. The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at: https://www.eastridge.com/sms-terms-and-conditions . You may opt out of receiving e-mail by clicking the “Unsubscribe” button.