Customer Relations Specialist

Eastridge; Jersey City (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Shift differential pay

Job summary

Eastridge Workforce Solutions is seeking a Customer Relations Specialist to join a fast-paced customer operations team in Jersey City, NJ. The role emphasizes solving customer issues, investigating claims, and cross-functional collaboration to deliver a positive experience.

The position is full-time, on-site, with a shift from 3:00 PM to 11:30 PM and a 22.50–29.00 USD hourly pay range. Temp-to-hire and non-exempt status apply.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of customer service or customer relations experience.
• Experience with customer resolutions, claims, shipping, or order issues preferred.
• Strong problem-solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Must be authorized to work in the United States.
• Experience with Google Workspace and Salesforce preferred.

Responsibilities

• Respond to and resolve customer questions and concerns.
• Investigate customer issues and determine appropriate solutions.
• De-escalate challenging customer situations professionally.
• Partner with Operations and internal departments to resolve customer needs.
• Process customer account adjustments.
• Maintain accurate order and customer information.
• Escalate unresolved issues to leadership when appropriate.
• Provide accurate and timely communication to customers.

Skills

Customer service

Communication

Problem solving

De-escalation

Attention to detail

Education

High school diploma or equivalent

Tools

Google Workspace

Salesforce

Job description

Customer Relations Specialist

Location: Jersey City, NJ

Shift: Monday-Friday, 3:00 PM-11:30 PM | 100% Onsite

Hourly Pay Range and Other Compensation: The hourly rate for this position is expected to be $22.50-$29 per hour. This position may also be eligible for shift differential pay.

Employment Type: Full-Time | Temp-to-Hire

FLSA Status: Non-Exempt

Position Summary

Eastridge Workforce Solutions is seeking a Customer Relations Specialist to join a fast-paced customer operations team supporting the collectibles industry. This role is ideal for someone who enjoys solving customer issues, investigating claims, and working cross-functionally to deliver a positive customer experience.

Essential Functions

• Respond to and resolve customer questions and concerns.
• Investigate customer issues and determine appropriate solutions.
• De-escalate challenging customer situations professionally.
• Partner with Operations and internal departments to resolve customer needs.
• Process customer account adjustments.
• Maintain accurate order and customer information.
• Escalate unresolved issues to leadership when appropriate.
• Provide accurate and timely communication to customers.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of customer service or customer relations experience.
• Experience with customer resolutions, claims, shipping, or order issues preferred.
• Strong problem-solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Google Workspace experience.
• Salesforce experience preferred.
• Ability to lift and move materials up to 40 pounds.
• Must be authorized to work in the United States.

Benefits

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer

The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks

Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy

Information collected and processed as part of your candidate profile, job application, resume, and/ or any other information you choose to submit is subject to Eastridge's Privacy Policy: https://www.eastridge.com/privacy-policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies: https://www.eastridge.com/data-collection-notice . By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email. The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at: https://www.eastridge.com/sms-terms-and-conditions . You may opt out of receiving e-mail by clicking the "Unsubscribe" button.