Customer Service Representative

MSA - The Safety Company; Pittsfield (NH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

MSA Safety is seeking a motivated Order Processing Specialist to assist distributors with orders, quotes, and inquiries. You will validate orders to ensure manufacturability and maintain accurate data across our systems.

The role benefits from strong English skills, excellent time management, data-entry accuracy, and teamwork. A high school diploma is required, with an Associates degree preferred, and a potential hybrid work arrangement depending on experience.

Qualifications

• High school diploma or equivalent.
• Associates degree preferred.
• Strong time management and accuracy in data entry.

Responsibilities

• Receive and process orders, inquiries, quotes from distributors.
• Work with orders received.
• Validate distributor orders to ensure manufacturability of products.
• Review and verify all variable data with distributor orders/quote requests.
• Process order and/or quote changes requested by distributor.
• Provide customer service for quotations, calls, inquiries, etc.

Skills

Time management

English fluency

Data entry accuracy

Teamwork

Attention to detail

Multitasking

Hybrid work capability

Education

High school diploma

Associates degree

Tools

Office 365

CRM

SAP

ABS400

Job description

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Receiving and processing orders, inquiries, quotes received from distributors
• Work with orders received
• Validate orders received from distributor to ensure manufacturability of products
• Review and validate all variable data received with distributor order and/or quote requests
• Process order and/or quote changes/updates requested by distributor
• Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Qualifications

Special knowledge, skills and abilities required:

• Self-starter with excellent time management skills
• Strong fluency in English language, both written and verbal
• Proficiency in keyboarding and data entry while maintaining accuracy
• Demonstrated ability to work in a team environment
• Proven success in a job or tasks requiring strong attention to detail
• Strong organizational skills and ability to multi-task
• Demonstrated ability to meet daily entry goals in a fast-paced environment.
• Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job

Preferred

• Experience with Office 365, CRM, SAP, ABS400.
• Experience in order management systems.

Education and experience required

• High school diploma or equivalent.

Preferred

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.