Customer Service Reprensentative

MSA, The Safety Company; Pittsfield (NH); Hybrid; USD 35,000 - 50,000; Full time

Job summary

MSA, The Safety Company in Pittsfield, NH is seeking a motivated candidate for an order processing and customer service role. The ideal candidate will excel in managing orders and ensuring accuracy while meeting daily goals in a dynamic environment.

Candidates should have at least a high school diploma or equivalent, with preferred qualifications including an Associates degree and experience in customer service. The position offers potential for hybrid working arrangements based on skills and experience.

Qualifications

• Self-starter with excellent time management skills.
• Strong fluency in English language, both written and verbal.
• Proficiency in keyboarding and data entry while maintaining accuracy.
• Demonstrated ability to work in a team environment.
• Proven success in a job requiring strong attention to detail.
• Strong organizational skills and ability to multi-task.
• Demonstrated ability to meet daily entry goals in a fast-paced environment.

Responsibilities

• Receiving and processing orders from distributors.
• Enter orders received and validate them.
• Process order changes requested by distributor.
• Assist with customer service duties and inquiries.

Skills

Time management skills

Fluency in English

Keyboarding and data entry

Teamwork

Attention to detail

Organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Associates degree

Tools

Office 365

CRM

SAP

ABS400

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Receiving and processing orders, inquiries, quotes received from distributors
• Enter orders received
• Validate orders received from distributor to ensure manufacturability of products
• Review and validate all variable data received with distributor order
• Process order changes/updates requested by distributor
• Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Qualifications

Special knowledge, skills and abilities required:

• Self-starter with excellent time management skills
• Strong fluency in English language, both written and verbal
• Proficiency in keyboarding and data entry while maintaining accuracy
• Demonstrated ability to work in a team environment
• Proven success in a job or tasks requiring strong attention to detail
• Strong organizational skills and ability to multi-task
• Demonstrated ability to meet daily entry goals in a fast-paced environment.
• Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job

Preferred:

• Experience with Office 365, CRM, SAP, ABS400.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.