Customer Service Representative

Logix Guru; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Job summary

Logix Guru in Pittsburgh is seeking a Primary Contact Center Representative to handle a high volume of inbound calls, identify customer needs, and provide product and service information. The candidate should be familiar with various banking concepts and have the ability to perform customer service tasks.

The position requires an outgoing, upbeat, and friendly demeanor, reliability, and the ability to work in rotating shifts including weekends.

Qualifications

• Must have high volume call centre experience; at least 2 years, recent.
• Must be available to work on rotational shifts including weekends.
• Must be reliable with minimal absences!
• Highly desirable to have banking/financial client experience.

Responsibilities

• Handle a high volume of inbound calls (100+ per day).
• Identify customer needs, provide product/service information, and resolve questions or concerns.
• Be familiar with banking concepts, products and services; perform customer service tasks.
• Maintain an outgoing, upbeat, friendly demeanor and work well in a team.

Skills

Call center experience

High volume calls

Banking knowledge

Reliability

Team player

Job description

Title: Primary Contact Center Representative

Duration: 3-month CTH

Location: Pittsburgh PA 15212

Mandatory overtime may be required based on business and training needs.

Must Have

• Must be available to work on Rotational shifts including 7:45-5, 9-6, 10-7 or 12-9 including 7:45-5 on weekends.
• Must be reliable with minimal absences!
• Must have high volume call centre experience! At least 2 years, recent
• Highly desirable to have experience with banking/financial client.

Position Overview

This position is responsible for handling a high volume of inbound calls (100+ per day). Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.