Customer Service Representative

Sila Services; Pittsburgh (Allegheny County); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Referral program

Potential for bonuses/commissions

Comprehensive paid training

Job summary

Sila Services is seeking a Customer Service Representative in Pittsburgh, PA to provide exceptional service and support. This full-time position involves engaging with customers through various communication channels, ensuring all inquiries are managed effectively.

The ideal candidate should have at least 3 years of relevant experience, excellent communication skills, and a professional demeanor. Benefits include medical, dental, and vision insurance, as well as a 401(k) plan with company matching.

Qualifications

• 3+ years of professional customer service experience required.
• 1 year of HVAC industry experience preferred.
• Call center experience required.

Responsibilities

• Field inbound customer inquiries via phone, text, and email.
• Screen, qualify and schedule appointments for technicians.
• Input customer data into database.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Self-motivation

Customer service skills

Computer savvy

Education

BA/BS preferred

Tools

Microsoft Office

Job description

If you are motivated, professional and committed to providing customers with the best service experience in Pittsburgh and Allegheny County, then Sullivan Super Service would like to hear from you. Offering competitive benefits, industry‑leading training, and an encouraging work environment, with Sullivan Super Service is always looking to grow.

Pay: $15-20 per hour

Sullivan Super Service – Customer Service Representative

Sullivan Super Service believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sullivan’s Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

Responsibilities

• Field inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
• Screen, qualify and schedule appointments for our service technicians and outside sales team.
• Input customer data into our proprietary database.

Qualifications

• Monday‑Friday 10am‑6pm
• Excellent communication, organizational and interpersonal skills.
• A polished and professional demeanor.
• Self‑motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• Working knowledge of Microsoft Office and general computer savvy.
• Work location: In person.

Benefits

• Average first year income range: $55,000 ($18/hr base + commission/bonuses)
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• 401(k) matching
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Potential for monthly bonuses/commissions
• Comprehensive paid training
• Ongoing training and mentorship

Requirements

• BA/BS preferred.
• Minimum of 3 years of professional customer service experience.
• Experience: HVAC Industry – 1 year (preferred), Call center – 3 years (required).
• Job type: Full‑time.
• EOE F/M/V/D.