Customer Service Representative

Motion; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

A leading industrial services provider in Pittsburgh is seeking a Customer Service Representative to manage customer orders and support inquiries. The role involves negotiating pricing, ensuring inventory levels, and fostering customer relationships to enhance service quality. Ideal candidates should have strong problem-solving and communication skills. The position offers full-time employment with an excellent benefits package including healthcare and vacation pay.

Qualifications

• Experience with customer orders via multiple channels (telephone, email, fax).
• Ability to adjust pricing based on competition while maximizing profitability.
• Strong communication skills to build customer relationships.

Responsibilities

• Place customer orders through various methods.
• Negotiate sale and purchase prices to influence gross profit.
• Expedite backorders and assist customers with inquiries.

Skills

Customer relationship management

Order entry

Negotiation skills

Problem-solving

Job description

.Customer Service Representative page is loaded## Customer Service Representativeremote type: On-Sitelocations: Pittsburgh, PA, USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000008598**JOB DUTIES*** Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.* Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.**COMPANY INFORMATION** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.