Customer Service Representative

Motion; Decatur (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holiday

Job summary

A leading industrial supply company is looking for a Customer Service Representative in Decatur, AL. This full-time position involves managing customer calls, processing orders, and ensuring customer satisfaction through effective communication and relationship building. Ideal candidates should possess a high school diploma or GED and exhibit strong organizational skills, attention to detail, and the ability to multi-task. The role offers an excellent benefits package including healthcare options and 401(k).

Qualifications

• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Moderate computer skills, including information processing.

Responsibilities

• Responds to basic customer inquiries regarding products.
• Places customer orders via various methods.
• Builds customer relationships to drive repeat business.
• Expedites backorders and handles customer returns.

Skills

Reliability

Strong communication skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

Business systems

Job description

.Customer Service Representative page is loaded## Customer Service Representativeremote type: On-Sitelocations: Decatur, AL, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000001164**SUMMARY:** Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES:** • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred.**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.