Customer Service Representative II

Motion; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation and sick leave

Job summary

A leading service provider in New York is looking for a Customer Service Representative II to ensure customer expectations are met. The role involves taking orders via phone, email, or in-person, negotiating prices, and maintaining inventory levels. Candidates should have a high school diploma with 3-5 years of experience in customer service. Excellent communication and negotiation skills are essential, and the position offers competitive pay and benefits.

Qualifications

• 3-5 years of related experience in customer service.
• Ability to handle multi-tasking in a fast-paced environment.
• Reliability, organization, and attention to detail required.

Responsibilities

• Place customer orders via various methods.
• Build customer relationships to enhance repeat business.
• Expedite backorders and prepare orders for shipment.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to ensure appropriate inventory levels for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders and prepares orders for shipment.
• Sourcing products in branch/inventory or supplier inventory.
• Determines cost-effective shipping methods for customer orders.
• Handles customer returns.
• Assists less experienced reps with addressing customer needs.
• Responds to customer inquiries regarding products, provides quotes, and handles order entry.

Skills

Excellent communication skills

Strong computer skills

Negotiation skills

Time management

Product knowledge

Reliability

Education

High school diploma or GED

Job description

.Customer Service Representative II page is loaded## Customer Service Representative IIremote type: On-Sitelocations: Falconer, NY, USAtime type: Full timeposted on: Posted Todayjob requisition id: R25\_0000041749**SUMMARY:** Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).**JOB DUTIES:** • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • May handle customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • Performs other duties as assigned. • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Excellent communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Strong computer skills. • Strong negotiation skills. • Basic product knowledge. • Reliability, organization, and attention to detail required.**COMPANY INFORMATION:** Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.* Pay: $ - $ / houror create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.