Customer Service Rep II

Motion; Manchester (NH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

A leading industrial solutions provider seeks a Customer Service Rep II in Manchester, NH to manage customer orders and relationships. The ideal candidate will have strong customer service and negotiation skills, with responsibilities including order processing and assisting less experienced representatives. Join a company that offers an excellent benefits package and values diversity in hiring.

Qualifications

• Strong customer service skills with the ability to build relationships.
• Experience in negotiating prices and handling customer inquiries.
• Must be adept in sourcing products and managing inventory.

Responsibilities

• Place customer orders through multiple channels.
• Build customer relationships to encourage repeat business.
• Assist less experienced representatives with customer needs.
• Resolve complex customer inquiries regarding products.

Skills

Customer relationship building

Negotiation skills

Problem-solving

Order processing

Job description

.Customer Service Rep II page is loaded## Customer Service Rep IIremote type: On-Sitelocations: Manchester, NH, USAtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R25\_0000037948**JOB DUTIES*** Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.* Responds to complex customer inquires regarding products, provides quotes, and handles order entry.**COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.