Customer Service Representative

BD; Philadelphia (Philadelphia County); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Medical Technology is looking for a Customer Service representative to join its remote team. You'll engage with customers to provide information about orders and collaborate on resolving billing issues. The ideal candidate will have experience in customer service within the medical field, strong problem-solving skills, and a high school diploma. Enjoy flexible working hours and a broad benefits package while contributing to a dedicated team.

Benefits

Comprehensive benefits package

Tuition reimbursement

401(k) with employer contributions

Flexible work-life balance

Up to 12 company-paid holidays

Qualifications

• Minimum 1 year of experience in the medical industry or call center/customer service.
• Ability to read, analyze, and interpret medical supply publications.

Responsibilities

• Provide accurate information to customers regarding order status.
• Process customer returns and collaborate with the Medical Billing department.
• Meet or exceed customer service expectations in partnership with Sales Representatives.

Skills

Customer Service

Medical Supply Understanding

Problem Solving

Microsoft Office Proficiency

Education

High School Diploma or GED

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- 401(k) with employer contributions
- Tuition reimbursement and access to employee assistance programs
- 100% remote work opportunity, allowing for flexibility in work-life balance

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product inquiries
- Process customer returns in accordance with established department policies
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Offer timely feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum 1 year of experience in the medical industry or call center/customer service
- High School Diploma or GED
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in calculating figures such as discounts, interest, and percentages
- Knowledge of Microsoft Office applications

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with medical supply terminology and procedures
- Strong problem-solving skills and ability to manage varying situations
- Flexibility to work evening shifts, weekends, or overtime as needed

#MedicalTechnology #CustomerService #RemoteWork #CareerOpportunity #HealthcareIndustry

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