Customer Service Representative

The Contractor Consultants; Allentown (Lehigh County); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Representative, where you will handle customer inquiries, manage calls, and schedule appointments for technicians. The role requires excellent communication skills, organizational abilities, and a proactive attitude. Enjoy comprehensive health benefits, performance bonuses, and opportunities for career development in a supportive environment.

Benefits

Medical & Dental Benefits

Vacation and Sick Pay

Performance-based Bonuses & Commissions

Wealth Investment Club

Chimney Education

ESL Training Classes

Charity and Environmental Projects

Laptop and Mobile Phone

Qualifications

• Strong phone etiquette and ability to engage professionally with customers.
• Exceptional organizational and multi-tasking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage 60+ calls per day professionally.
• Schedule appointments for technicians and manage calendars.
• Respond to customer inquiries promptly via email and phone.

Skills

Phone Etiquette

Organizational Skills

Multi-tasking

Communication Skills

Education

Previous experience in customer service or similar role

Tools

ServiceTitan

Job description

Join Our Team as a Customer Service Representative at The Chimney Scientist!

Job Title: Customer Service Representative

Company: The Chimney Scientist

Location: Remote, anywhere in the USA

Working Hours: Full-time, On-site, Mon to Fri, 7 am - 4 pm

Pay Range: $20.00 per hour Part Time or $50,000 annual Full Time

Job Description:

The Chimney Scientist, a trusted name in chimney repair and maintenance services, is seeking a professional and motivated Customer Service Representative to join our growing team. The ideal candidate will be great on the phone with customers, highly organized, and able to handle a fast-paced, multi-tasking role. If you thrive on delivering outstanding customer service and enjoy managing calls, scheduling, and emails, this opportunity is for you!

Key Responsibilities

• Answer and manage 60+ calls per day with professionalism and enthusiasm.
• Handle incoming customer inquiries, providing detailed answers and solutions.
• Schedule appointments efficiently, managing calendars for technicians and ensuring availability.
• Respond to emails promptly, funneling requests to appropriate departments.
• Utilize software tools such as ServiceTitan to input and organize customer data (prior experience is a plus but not required; training will be provided).
• Multi-task effectively by managing phone calls, scheduling, and administrative tasks simultaneously.
• Be familiar with the Norristown, PA area to provide local insights when assisting customers.
• Communicate updates, changes, and confirmations to both customers and internal team members.

Qualifications:

• Previous experience in customer service or a similar administrative role.
• Strong phone etiquette and the ability to engage professionally with customers.
• Exceptional organizational and multi-tasking skills.
• Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
• Basic computer proficiency and the ability to learn new software quickly; ServiceTitan experience is a plus but not required.
• Excellent verbal and written communication skills.
• A proactive and team-oriented mindset with a willingness to take on new tasks.
• With In-Home sales experience.
• Familiarity with the Norristown, PA area is preferred.
• HEALTH BENEFITS - Medical & Dental
• Vacation and sick pay
• Performance-based bonuses & commissions
• Wealth Investment Club - Free financial advisory services to effectively save for retirement
• Chimney education provided
• ESL training classes for Spanish speaking
• Multiple Charity and environmental projects
• Laptop and mobile phone

Why Join Us?

At The Chimney Scientist, we pride ourselves on delivering exceptional service and creating a professional, customer-focused environment. This is an exciting opportunity to grow within a supportive team, develop new skills, and make a meaningful impact on the customer experience.

Apply today and bring your customer service expertise to a company that values you and your contributions!

The Chimney Scientist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.