Customer Service Representative- Sunday, Monday, Thursday, Friday and Saturday 1:00 p.m. to 9:3[...]

MedStar Health; Horsham (PA); Remote; USD 35,000 - 50,000; Full time

Job summary

MedStar Health seeks a Customer Service Representative to manage customer orders efficiently and provide exceptional service. This full-time role involves active listening, problem-solving, and multitasking in a fast-paced environment. The position offers competitive benefits, including health insurance, paid time off, and a flexible work schedule.

Benefits

Health Insurance after 30 days

Two weeks of vacation time

Sick time

401(k)

Disability insurance

Company paid life insurance

Vision insurance

Dental insurance

Immediate pay options

Medical insurance allowance

Qualifications

• Ability to handle customer interactions efficiently and courteously.
• Familiarity with medical terminology preferred.
• Typing speed of 35-40 words per minute.

Responsibilities

• Process customer orders promptly and courteously.
• Solve routine and complex customer inquiries.
• Document activities accurately in the system.

Skills

Customer Service

Computer Knowledge

Communication Skills

Problem Solving

Organizational Skills

Education

High School Diploma or equivalent

Job description

Description

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• 
  

  Provide prompt, accurate and courteous responses to customers

  
  


• 
  

  Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

  
  


• 
  

  Answer incoming customer service orders as soon as possible

  
  


• 
  

  Display active listening and superior customer service skills for both external & internal customers.

  
  


• 
  

  Document activity to the DDF system

  
  


• 
  

  Consistently check appropriate DDF screen for report results to call back to customer

  
  


• 
  

  Display the ability to enter orders manually via our fax process

  
  


• 
  

  Display the ability to operate the phone system effectively

  
  


• 
  

  Adhere to work schedule

  
  

Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team


• 
  

  Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

  
  


• 
  

  Computer knowledge

  
  


• 
  

  Strong customer service skills

  
  


• 
  

  Solid communication skills (including verbal, written and listening skills)

  
  


• 
  

  Solid problem solving and decision making abilities

  
  


• 
  

  Good organizational skills

  
  


• 
  

  Execute and prioritize multiple tasks

  
  


• 
  

  Professional

  
  


• 
  

  Ability to type 35 - 40 words per minute

  
  


• 
  

  Flexible and adaptable to change

  
  


• 
  

  Medical terminology / experience preferred but not required

  
  


• 
  

  A minimum of a High school Diploma or equivalent required

  
  


• Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time


• Health Insurance after 30 days!


• Sick time


• 8 paid holidays


• Same day pay available


• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs


• Dental insurance


• Vision insurance


• Disability insurance


• Company paid life insurance


• 401(k)

#MBX

Qualifications

Education

High School (preferred)

Skills

Computer Skills (preferred)

Customer Service (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.