Customer Service Representative

Express Employment Professionals - Cincinnati East; Pharr (TX); On-site; USD 23,000 - 27,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a dependable Customer Service Representative to join our South Pharr, TX team. You will process orders, manage documentation, respond to inquiries, and provide admin support to internal and external customers in a fast-paced environment.

The ideal candidate is bilingual in English and Spanish, organized and detail-oriented, with 3–5 years of CS/admin experience, familiarity with MRP systems, and solid Excel skills.

Qualifications

• High school diploma preferred; bachelor's degree is a plus but not required.
• 3–5 years in customer service or administrative roles.
• Bilingual in English and Spanish; proficient in Excel and basic MS Office.

Responsibilities

• Receive, review, and enter customer orders and supporting documents.
• Verify documentation for accuracy and completeness.
• Respond to customer inquiries via calls and emails; maintain files.
• Support finance, warehouse, and production teams as needed.
• Maintain organized electronic and physical records; assist month-end tasks.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Confidentiality

Attention to detail

Education

High school diploma

Bachelor's degree (a plus)

Tools

Excel

MRP systems

Job description

Customer Service Representative

Location: South Pharr, TX
Pay: $17.00–$19.50 per hour, depending on experience
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Type: Full-Time

Position Overview

We are seeking a dependable and customer-focused Customer Service Representative to join our team in the South Pharr area.

This position provides administrative and operational support to both internal and external customers. The Customer Service Representative will be responsible for processing customer orders, maintaining accurate documentation, responding to customer inquiries, and helping ensure customer satisfaction.

The ideal candidate is organized, detail-oriented, bilingual in English and Spanish, and comfortable working in a professional, fast-paced environment.

Education

• High school diploma preferred.
• Bachelor's degree in Business or a related field is a plus, but not required.

Experience & Knowledge

• 3–5 years of experience in customer service and/or administrative functions.
• Manufacturing or maquiladora experience is preferred .
• Experience working with MRP systems is preferred.
• Excellent customer service and communication skills.
• Bilingual in English and Spanish.
• Basic to intermediate Microsoft Excel skills.
• Experience with document filing and records management.
• Strong attention to detail and organizational skills.

Skills

• Effective verbal and written communication.
• Strong customer service skills.
• Ability to work well as part of a team.
• Dependable and responsible.
• Ability to maintain confidentiality.
• Strong attention to detail and accuracy.

Key Responsibilities

• Receive and review customer orders, invoices, and supporting documentation.
• Enter orders and supporting documents into the company system.
• Verify that all documentation is complete and accurate.
• Assist with the reconciliation of purchase orders, receiving documents, and invoices.
• Prepare and maintain customer files and records, both physical and electronic.
• Respond to customer calls and emails regarding inquiries, orders, and clarifications.
• Provide support to finance, warehouse, production, and other internal departments as needed.
• Update databases and departmental reports.
• Assist with month-end closing activities and internal audits as required.
• Maintain accurate and organized records.
• Follow company policies, procedures, and confidentiality requirements.
• Perform other duties as assigned.