Customer Service Representative

AmeriTech Staffing, Inc.; Jersey Village (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

AmeriTech Staffing, Inc. is seeking a Customer Service Representative in the Houston area to help customers with orders, quotes, pricing, and product information. You will be organized, comfortable assisting customers by phone and email, and capable of handling data entry and multiple requests simultaneously.

The role requires strong communication, accurate data entry, and basic Excel skills, with ERP/CRM familiarity a plus. Onsite Monday–Friday, 8:00 AM–5:00 PM.

Qualifications

• Prior customer service or order processing experience.
• Excellent typing and data-entry skills.
• Proficient with Microsoft Excel basics.
• Experience with ERP or CRM systems is a plus.
• Spanish language skills are a plus.

Responsibilities

• Assist customers with orders, quotes, pricing, product information, and order status.
• Communicate with customers by phone and email.
• Enter and update customer, quotation, and order information accurately.
• Follow up on quotes, orders, shipments, and requests.
• Coordinate with internal sales, production, and engineering teams.
• Maintain records and documentation; manage multiple requests and priorities.

Skills

Customer service

Communication

Data entry

Typing

Excel

Spanish

Tools

ERP/CRM systems

Job description

We are hiring a Customer Service Representative for an established manufacturing company in the Houston area. This position will assist customers with orders, quotes, pricing, product information, order tracking, and general customer service needs. The ideal candidate will be organized, comfortable working with customers by phone and email, and able to handle data entry and multiple requests at once.

Key Responsibilities:

• Assist customers with orders, quotes, pricing, product information, and order status
• Communicate with customers through phone and email
• Enter and update customer, quotation, and order information accurately
• Review customer requests and gather information needed to prepare quotes
• Follow up on pending quotes, orders, shipments, and customer requests
• Coordinate with internal sales, production, and engineering departments
• Assist with customer concerns, complaints, and product-related questions
• Maintain accurate records and documentation
• Manage multiple customer requests and priorities throughout the day

Requirements:

• Previous customer service, order processing, administrative, or data entry experience preferred
• Strong customer service and communication skills
• Excellent typing and data entry skills
• Basic Microsoft Excel experience required
• Comfortable communicating professionally by phone and email
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines
• Experience with ERP or CRM systems is a plus
• Epicor experience is a plus, but not required
• Experience with quotes, estimates, or order entry is a plus
• Bilingual Spanish is a plus, but not required
• Must be able to work onsite Monday–Friday, 8:00 AM–5:00 PM