Customer Service Representative

Ongaro & Sons; Petaluma (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental and vision insurance

401k with matching

Life insurance

Paid time off

Growth opportunities

Company-provided training

Job summary

Ongaro and Sons in Petaluma, CA is seeking a Customer Service Representative who delivers 100% customer satisfaction. You will handle inbound calls, respond to inquiries on social media and email, and promote specials.

You will collaborate with Dispatch and other departments to ensure smooth operations and scheduling. The position requires strong communication, organizational skills, and a proven ability to multitask in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience.
• Proficient computer skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to multitask.
• Spanish speaker is a plus.
• Inbound call center experience is a plus.

Responsibilities

• Handle heavy inbound calls professionally and efficiently.
• Relay detailed and accurate information to ensure quality experience.
• Make outbound calls to promote specials to existing or potential customers.
• Respond to social media leads from platforms like Yelp, Google, Facebook, X, Instagram, etc.
• Respond to emails from customers and company emails.
• Use call-guided scripts to create a job and book an appointment.
• Review booked calls to ensure accounts are set up correctly and questions answered.
• Work with Dispatch to book priority calls.
• Keep detailed notes in all work orders.
• Resolve customer concerns and follow up to ensure satisfaction.
• Provide cross-department support to maintain efficiency.
• Participate in rotational Saturday shifts.

Skills

Customer service experience

Proficient computer skills

Verbal communication

Written communication

Organizational skills

Problem solving

Multitasking

Spanish (plus)

Inbound call center experience (plus)

Job description

About Ongaro and Sons: At Ongaro and Sons, we have served Marin and Sonoma counties with dedication since 1932. As a family-operated business, we pride ourselves on integrity, service, quality, and commitment. We aim to be a beacon of trust and excellence within our community, continually enhancing the lives of our customers and employees alike.

About the position: This position requires an individual who takes pride in and committed to providing 100% customer satisfaction. The Customer Service Representative provides effective and efficient customer service to internal and external customers by using excellent, in-depth knowledge of company services, as well as effective communication with team members within the customer service department.

Duties/Responsibilities: The essential functions include, but are not limited to:

• Handle heavy loads of inbound calls professionally and efficiently.
• Ensure a quality experience by relaying detailed and accurate information.
• Make outbound calls to promote specials to existing or potential customers.
• Respond to social media leads from platforms such as Yelp, Google, Facebook, X, Instagram, etc.
• Respond to emails from customers and company emails.
• Use call-guided scripts to create a job and book an appointment.
• Review booked calls to ensure the account is set up correctly and all preset questions are answered.
• Work closely with the Dispatch team to book priority calls.
• Keep detailed notes in all work orders.
• Resolve customer concerns and follow up to ensure satisfaction.
• Provide support across all company departments as needed, fostering a collaborative environment and ensuring operational efficiency.
• Participate in rotational Saturday shifts as required.
• Saturday shift duties include dispatching, monitoring the dispatch board, converting sold jobs, scheduling, etc.
• Perform additional tasks as needed.
  

Minimum Qualifications:

• Minimum 2 years of customer service experience
• Proficient computer skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Ability to multitask
• Spanish speaker is a plus
• Inbound call center experience is a plus

Compensation:

• $25-$35 hourly, with added performance incentives

Benefits:

• 100% paid medical, dental, and vision for employee
• 100% paid disability insurance for employee
• 401k with matching plan up to 4% after one year of employment
• Life insurance up to $100,000
• 56 hours of FTO time, 0-2 years employed
• 40 hours of Sick time annually after 90 days of employment
  
• Opportunity for growth within the company
  
• Company-provided training

For career opportunities or inquiries, please visit https://ongaroandsons.com/current-career-opportunities/ or reach out to us at [e-mail]. We look forward to hearing from you!

Ongaro and Sons is committed to developing a culture of diversity, equity, respect, and inclusion and striving to maintain a workforce that reflects the communities that we serve. Ongaro and Sons is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.