Customer Service Representative

Manpower, Inc.; Pennsylvania; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower, Inc. is seeking a Customer Service Representative in Northampton, PA to support internal teams and external customers. The role emphasizes detail orientation, proactive communication, and reliable service in a fast-paced medical manufacturing context.

You will handle inquiries, verify orders, and coordinate with Shipping to ensure accurate, timely order processing and customer satisfaction. The position offers stable hours and a collaborative environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service experience.
• Proficiency with computer systems and general business software.
• Strong problem-solving and critical-thinking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for customer inquiries via phone and email.
• Verify order details and customer information before processing.
• Enter customer purchase orders into the system and validate data.
• Coordinate with Shipping on complex orders and communicate with customers.
• Review and resolve price discrepancies and process changes or cancellations.

Skills

Customer service

Communication

Attention to detail

Proactive attitude

Education

High School Diploma or GED

Tools

General business software

Job description

Our client, a dynamic organization in the medical manufacturing, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service department supporting the internal team and external customers. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Northampton, PA

Pay Range: $17.50

Shift: 8am - 4:30pm, Monday through Friday (some flexibility)

What's the Job?

• Serve as a primary point of contact for customer inquiries via phone and email, ensuring timely and professional responses.
• Verify order details and customer information before processing and sending order confirmations.
• Accurately enter customer purchase orders into the company system and validate information for order processing.
• Coordinate with the Shipping Department on complex orders, including multiple packages or heavy shipments, communicating with customers as needed.
• Review and resolve pending price discrepancies and process order changes or cancellations efficiently.

What's Needed?

• High School Diploma or GED required.
• Minimum of one (1) year of customer service experience.
• Proficiency with computer systems and general business software.
• Strong problem-solving and critical-thinking skills.
• Excellent verbal and written communication skills.

What's in it for me?

• Opportunity to work with a supportive and collaborative team.
• Engage in a role that values attention to detail and customer satisfaction.
• Gain experience in a fast-paced, growing organization.
• Work in a stable environment with consistent hours.
• Be part of a company that values diversity and inclusion.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)