Customer Service Representative

5th HQ; Pembroke Park (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Weekdays only

Growth opportunities

Supportive environment

Job summary

5th HQ is seeking a Customer Service Representative to join our Pembroke Park, FL team. You will handle inquiries, resolve issues, and support daily operations with a focus on friendly, professional service. The ideal candidate will have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment.

English/Spanish bilingual is a plus. Schedule is Monday to Friday, 8:00 AM to 5:00 PM, with pay at $18 per hour and growth opportunities within the

Qualifications

• High school diploma or equivalent is required.
• Proficiency in Microsoft Office.
• Bilingual English/Spanish is a plus but not required.

Responsibilities

• Answer inbound calls and respond to inquiries professionally.
• Resolve complaints promptly to ensure customer satisfaction.
• Process orders, returns, and exchanges accurately.
• Maintain knowledge of products and services to provide correct information.
• Update and maintain customer records in the system.
• Collaborate with team to improve service processes.
• Handle email and online inquiries as needed.
• Provide follow-up to ensure issues are resolved to satisfaction.
• Assist with administrative tasks such as data entry and report generation.

Skills

Strong communication

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative
Location: Pembroke Park, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18 per hour

Job Description:

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
• Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain a thorough understanding of products and services to provide accurate information to customers.
• Update and maintain customer records in the system.
• Collaborate with team members to improve service processes and meet customer needs.
• Handle email and online inquiries as needed.
• Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Assist with administrative tasks such as filing, data entry, and report generation.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and basic computer skills.
• Bilingual (English/Spanish) is a plus but not required.

Benefits:

• Competitive pay up to $18 per hour.
• Monday - Friday schedule with weekends off.
• A positive and supportive work environment.
• Opportunities for growth within the company.