Customer Service Representative

Guild-Garage-Group; Pelham (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401(k) with company match

Employee discounts

Job summary

Guild Garage Group LLC in Pelham, AL is seeking a Customer Service Representative to be the first point of contact for customers via phone, email, and chat. You will deliver professional, empathetic service and coordinate with technicians for seamless home services delivery.

The role requires strong communication, 1+ year of experience, and willingness to work a Saturday rotation. Pay is hourly with paid training and growth opportunities in a supportive team environment.

Qualifications

• 1+ year of customer service experience (home services a plus).
• Strong communication and active listening skills.
• Organized with excellent time management and multitasking abilities.
• Friendly, calm under pressure, and a team player.
• Familiarity with ServiceTitan is a plus—training provided.

Responsibilities

• As the voice of Guild Garage Group, be the first point of contact for customers across phone, email, and chat.
• Provide professional, empathetic customer service with a positive attitude.
• Handle a high volume of calls efficiently.
• Coordinate with technicians and internal teams for seamless service delivery.
• Document interactions and maintain up-to-date records.
• Research and propose solutions that fit customer needs.

Skills

Customer service experience

Communication

Time management

Multitasking

Team player

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career! Customer Service Representative | Pelham, AL

Hourly Pay: $16–$20| Full-Time Position

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At Red Mountain GarageDoors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Birmingham/Pelham, ALteam. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

As the voice of Red Mountain Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
• Willing to work a Saturday rotation.
• High school diploma or equivalent

Why You’ll Love It Here:

• Supportive, team-oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• A growing company with a reputation for excellence and integrity

What We Offer:

• Hourly Pay: $16–$20, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Pay Range

$16 - $20 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Red Mountain may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.