Customer Service Representative

Guildgaragegroup; Pelham (AL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) with company match

Paid Time Off and Paid Holidays

Employee Discounts and Referral Program

Paid training and ongoing mentorship

Job summary

Guildgaragegroup seeks a Customer Service Representative in Pelham, AL offering an hourly pay of $16–$20, based on experience. Candidates will provide exceptional customer service through various channels and will join a supportive team that values input and growth.

The ideal candidate has at least one year of customer service experience, great communication skills, and is organized. Benefits include health insurance, paid time off, and career advancement opportunities.

Qualifications

• 1+ year of customer service experience, preferably in home services.
• Ability to handle a high volume of calls with professionalism.
• Organized and skilled in multitasking.

Responsibilities

• Provide empathetic customer service via phone, email, and chat.
• Manage and document customer interactions accurately.
• Coordinate with technicians for seamless service.

Skills

Customer service experience

Strong communication skills

Time management

Active listening

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career!

Customer Service Representative | Pelham, AL

Hourly Pay: $16–$20 | Full-Time Position

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At Red Mountain Garage Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Birmingham/Pelham, AL team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

As the voice of Red Mountain Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
• Willing to work a Saturday rotation.
• High school diploma or equivalent

Why You’ll Love It Here:

• Supportive, team-oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• A growing company with a reputation for excellence and integrity

What We Offer:

• Hourly Pay: $16–$20, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Location: Pelham, AL

Position Type: Full-Time, Hourly

Hourly Rate: $16–$20, depending on experience

Apply today and help us open the door to an even brighter future—for you and our customers.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Red Mountain may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.