Customer Service Representative

Standard Electric Supply Co.; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Health, Dental, and Vision Insurance

401K Match and Profit Sharing

Paid Wedding Leave

Tuition Reimbursement

Student Loan Repayment Assistance

Family Oriented Culture

Job summary

Standard Electric Supply Co. in Champaign, IL or Indianapolis, IN is seeking a Customer Service Representative to provide friendly, knowledgeable sales and service support as the primary contact for customers.

You will monitor orders and expedite shipments while maintaining clear communication with internal teams. The role requires 1-2 years of customer service experience with proficiency in Outlook, Word, and Excel.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Proficient with Microsoft Outlook, Word and Excel.
• Preferred Qualifications: 3-4 years of inside sales.

Responsibilities

• Serve as a primary point of contact for customers, providing timely and professional support.
• Monitor open orders, expedite shipments, and proactively resolve issues or delays.
• Coordinate with Sales, Purchasing, Operations, Warehouse, and Suppliers to meet customer needs.
• Manage multiple priorities while maintaining exceptional attention to detail.
• Support customers by developing a strong understanding of company products, services, and industry applications.
• Business Hours 7:30 AM - 4:30 PM, Monday – Friday

Skills

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Champaign, IL, US

Salary Range: $50,000.00 To $55,000.00 Annually

Customer Service Representative: Champaign, IL or Indianapolis, IN

Standard Electric Supply Co. is a family-owned company that is celebrating 106 years of service. We are a wholesale distributor of electrical and automation supplies. We have 16 locations across Wisconsin, Illinois, and Indiana. If you are dedicated to providing superior customer service and enjoy working with a quality-driven organization, we want you to join our team!

About the Role:

We are seeking a highly motivated Customer Service Representative to join our team in either Champaign, IL or Indianapolis, IN. The Customer Service Representative plays a crucial role in ensuring customer satisfaction by providing friendly, knowledgeable, and prompt sales and service support for internal and external customers. The Customer Service representative will serve as the primary point of contact for customers while proactively monitoring customer orders and expediting orders when necessary. The ideal candidate will be able to maintain effective communication while following all defined procedures and work instructions to properly process customers' quotes and orders.

The pay range for this position is $50,000 to $55,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to, the individuals qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.This position is posted in multiple locations to reflect our flexibility with where the successful candidate may be based. Candidates may work out of our Champaign, IL or Indianapolis, IN location.

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Proficient with Microsoft Outlook, Word and Excel.

Preferred Qualifications:

• 3-4 years of experience in inside sales.

Responsibilities:

• Serve as a primary point of contact for customers, providing timely and professional support.
• Monitor open orders, expedite shipments, and proactively resolve issues or delays.
• Coordinate with Sales, Purchasing, Operations, Warehouse, and Suppliers to meet customer needs.
• Manage multiple priorities while maintaining exceptional attention to detail.
• Support customers by developing a strong understanding of company products, services, and industry applications.
• Business Hours 7:30 AM - 4:30 PM, Monday – Friday
• Paid Vacation, Sick, and Personal Days
• Paid Holidays
• Health, Dental, and Vision Insurance
• 401K Match and Profit Sharing
• Paid Wedding Leave
• Tuition Reimbursement
• Student Loan Repayment Assistance
• Family Oriented Culture

We are an equal employment opportunity employer.