Customer Service Representative

Accurate Box Company; Paterson (NJ); On-site; USD 68,000 - 76,000; Full time

Job summary

Accurate Box Company seeks an experienced Sales Support professional to maintain relationships with high-profile accounts and assist Sales and CR Reps in processing orders across North America. The role requires precise data handling, forecasting, and liaison with design and production teams to ensure timely deliveries.

The ideal candidate has 5–7 years in service or sales, strong Excel skills, and the ability to work in a fast-paced environment with attention to detail.

Qualifications

• Excellent verbal and written communication skills.
• Excellent Microsoft Office Skills, with strong Excel skills.
• 5-7 years of experience in service or sales.
• Strong analytical skills.
• Ability to work in a fast-paced environment with changing priorities.
• Ability to work independently with flexibility and attention to detail.

Responsibilities

• Maintain friendly customer relationships with High Profile Accounts as support to CR Reps and liaison for packaging supply across US, Canada, and Mexico.
• Write customer orders with complete production and billing specs.
• Assist Sales Reps/CR Reps in processing orders and plan completion based on forecasts.
• Coordinate sample needs with design team and forward CAD drawings/samples for approvals.
• Process customer delivery requirements against WIP and advise relevant teams of changes.
• Coordinate inventory replacement using outsourced consignment warehouses for JIT deliveries.
• Forecasting and decision model maintenance and execution.
• Identify forecast risk and develop mitigation strategies.
• Assist in data reconciliation and input across systems.
• Assist in development of job orders and participate in special projects.

Skills

Verbal communication

Written communication

Analytical skills

Microsoft Office

Excel

Fast-paced environment

Independent work

Education

College degree

Tools

MS Office Suite

Job description

Job Summary: This position is responsible for supporting the Sales Reps.

Essential Job Functions:

• Maintaining a friendly customer relationship with High Profile Accounts as support person to CR Reps and liaison in the supply of packaging to accommodate production in multiple locations throughout the US, Canada and Mexico.
• Write customer orders received in various manners, ensuring that all required production and billing specs are included and accurate.
• Assist Sales Reps/CR Reps in the processing of orders and plan completion based on customer-provided forecasts.
• Coordinate sample needs with design team for new project development and quotation. Forward drawings and CAD samples to customers for necessary approvals.
• Process customer delivery requirements against WIP advising production planner, shipping and customer of changes as they occur.
• Coordinate inventory replacement for customers utilizing outsourced consignment warehouse facilities for JIT deliveries avoiding inventory outages and downtime.
• Maintenance and execution of forecasting and decision models
• Identify forecast risk and develop effective, flexible, and durable mitigation strategies
• Assist in reconciliation of information and input of data in various systems.
• Assist in development of job orders
• Participate in special projects as necessary.

Additional Responsibilities:

• Meet with Sales Reps, Customer Service Reps, VP Sales and President to review account prices, upcoming changes and expectations.
• Limited Travel (if any)

Job Qualifications:

• College Degree, any major
• Excellent verbal and written communication skills
• Excellent Microsoft Office Skills, with strong Excel skills
• 5-7 years of experience in service or sales
• Strong analytical skills
• Ability to work in a fast-paced environment with changing priorities
• Ability to work independently with flexibility and attention to detail

Compensation:

• Base Salary: $68,000-$76,000 (Based on experience)
• Eligible for profit-sharing and annual bonus (waiting period applies)

This position offers a comprehensive benefits package, including Medical, Dental, Vision, 401(k), paid vacation, life insurance and employee assistance program.

Accurate Box Company is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all employees.