Customer Service Representative

Port View Resources; Parsippany-Troy Hills (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Port View Resources is seeking an Inside Sales Representative/Customer Service Representative in Parsippany, NJ. You will manage existing accounts, support new business development, and be the go-to person for product pricing and problem-solving.

Prior experience in tool-related or industrial accounts is a plus, and this is a non-commission-driven role. You will handle account management, quotations, invoicing, and inventory control, while supporting Live Chat and marketing activities;

Qualifications

• Bachelor's degree and 1–2 years of sales experience or equivalent education/experience.
• Experience with SAP, Salesforce CRM, or industrial sales is a plus.
• Strong written and verbal communication across all levels of an organization.
• Consultative, problem-solving approach to customer needs.

Responsibilities

• Manage and grow existing accounts, building relationships with key contacts via phone and email.
• Negotiate prices and contract terms as needed.
• Follow up on inquiries and quotations, keep CRM up to date.
• Conduct post-sales follow-up to ensure customer satisfaction.

Skills

Sales experience

Communication

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

SAP

Salesforce CRM

Microsoft Office

Job description

Inside Sales Representative

Our client, a global manufacturer, is looking for an Inside Sales Representative/Customer Service Representative to join their Sales team in Parsippany, New Jersey. In this role, you'll manage and grow relationships with existing accounts, support new business development, and become the go-to person our customers rely on for products, pricing, and problem-solving. You'll gain deep product and industry knowledge while building a long-term career with a company that values innovation and originality. Experience selling into tool-related or industrial accounts is a big plus. This is a non-commission-driven sales/customer-service role.

What You'll Do

• Manage and grow existing accounts, building sustainable relationships with key contacts through regular phone and email contact

• Negotiate prices and contract terms with clients as needed

• Follow up on open inquiries and quotations, keeping the CRM up to date

• Conduct post-sales follow-up to ensure customer satisfaction.

• Prepare periodic reports on client needs, interests, and competitor activity

• Handle sales inquiries and quotation administration, invoicing, filing, and inventory control

• Support Live Chat coverage and participate in marketing activities such as trade shows

• Travel occasionally (a few times a year) for onsite training, trade shows, or annual inventory

What We're Looking For

• Bachelor's degree and 1-2 years of sales experience, or an equivalent combination of education and experience

• Experience with SAP, Salesforce CRM, or industrial sales is a plus

• Strong communication skills, both written and verbal, with the ability to work across all levels of an organization

• A consultative, problem-solving approach to customer needs

• Proactive, results-driven, and comfortable working independently as well as part of a team

• Intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint; comfortable learning CRM software

• Valid driver's license

• Must be able to read, write, and communicate fluently in English

About Us:

Port View Resources provides outsourced recruitment for direct hires as well as providing contract labor to manufacturers and engineering firms.