Customer Service Representative

Caliber Collision; Oswego Township (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Weekly pay

Paid vacation

Job summary

Caliber Collision in Oswego, IL is seeking a Customer Service Representative to greet customers and deliver extraordinary service while supporting center operations. You will monitor work volume and coordinate Rental Car/Tow services to provide one-stop assistance, including handling insurance authorizations and billing.

Qualified candidates have 1+ year of customer-facing experience and strong verbal/written communication, plus proficiency with Microsoft Office.

Qualifications

• 1+ year of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems.
• Fast-paced environment adaptability.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center workload and coordinate rentals.
• Assist with insurance authorizations and billing.
• Collaborate with internal teams to resolve issues.

Skills

Customer service

Verbal communication

Written communication

MS Office

Tools

MS Office

Job description

Service Center

Oswego

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

• $20-$22 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast‑paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.