Customer Service Representative

calibercollision; National City (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits from day one

Dental and vision from day one

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision National City is seeking a Customer Service Representative to greet customers, monitor center workload, and coordinate Rental Car and insurance partner requirements to deliver one-stop service.

Strong verbal and written communication, the ability to juggle multiple software systems (including Microsoft Office), and a collaborative mindset are essential in this fast-paced, production-focused environment. Caliber offers growth opportunities and a pathway to a long-term career.

Qualifications

• 1+ year of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Ability to handle competing priorities in a fast-paced environment.
• Personable, friendly customer service and collaborative teamwork.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor center workload and advise on load level requests when needed.
• Coordinate Rental Car and Insurance partner requirements for authorizations and billing.
• Maintain knowledge of insurance partner requirements and load level processes.
• Support a one-stop service experience for internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Service Center

National City JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

$18-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay - Paid weekly and eligible for overtime


• Paid Vacation & Holidays - Begin accruing day 1


• Career growth opportunities - We promote from within!


• A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills


• Ability to navigate multiple software systems, i.e., Microsoft Office Suite


• Work through competing priorities and adapt easily to a fast-paced environment


• Ability to provide personable, friendly customer service to internal and external customers


• Ability to work in a collaborative environment

By joining Caliber , you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.