Customer Service Representative

Transdev North America, Inc.; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Starting wage $18.00 per hour

Vacation: minimum 2 weeks

Sick days: 5 days

Holidays: 12 days (8 standard + 4)

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America, Inc. in Orlando, FL is hiring a Customer Service Representative to act as a liaison for customers, providers, and clients. The role emphasizes safety and a friendly, service-oriented approach to daily tasks.

The position offers a starting wage of $18.00 per hour, with standard benefits including vacation, sick days, holidays, and retirement/insurance options. You will handle inquiries, apply company policies, and document trip details while supporting a safe customer

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Respond to customer inquiries with timely, accurate information, or redirect to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pickup times, appointment time,s and addresses.
• Other duties as required.

Skills

Customer service

Computer literacy

Telephone system operation

Shift flexibility

Education

High School Diploma or GED

Job description

Transdev in Orlando, FL, is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer

• Competitive compensation packag,e starting wage of $18.00

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disabilityand , voluntary long-term disability.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Respond to customer inquiries and concerns with timely, accurate information, or redirect to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pickup times, appointment time,s and addresses.
• Other duties as required.

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

TransdevisanEqualEmploymentOpportunity(EEO)employerandwelcomesallqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.