Customer Service Representative- Sales

Elkhart Lake's Road America, Inc.; Town of Plymouth (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Elkhart Lake's Road America, Inc. is seeking a part‑time Customer Service Representative–Sales to help fans secure tickets and enjoy unforgettable event experiences.

You will answer calls, process ticket orders for public and corporate events, and promote add-ons while maintaining accurate customer records. You’ll upsell upgrades, build lasting relationships with returning fans, and contribute to a fast‑paced, friendly environment.

Qualifications

• Previous sales or customer service experience preferred.
• A genuine passion for motorsports is a big plus.

Responsibilities

• Chat with customers over the phone and help them score tickets to events.
• Sell tickets for public events, corporate outings, and group experiences.
• Upsell event add-ons and upgrades (e.g., golf carts, premium options).
• Keep customer records accurate and organized.
• Make outbound calls to prospective customers and event-goers.
• Build relationships with returning customers and fans.
• Deliver friendly, upbeat customer service consistently.
• Assist with other tasks as needed to keep operations smooth.

Skills

Strong communication

Fast-paced environment

Attention to detail

Upselling

Customer-focused

Team-oriented

Job description

Are you a people‑person who loves talking to customers and has a passion for motorsports? Under the direction of our Customer Service Lead, the Customer Service Representative- Sales plays a key role in creating unforgettable event experiences by selling tickets, helping customers over the phone, and promoting our exciting public and corporate events. If you enjoy fast‑paced environments, connecting with fans, and sealing the deal, this role is for you!

The Details

• Part‑time, year‑round position
• Hours may flex up or down depending on event schedules and business needs

What You’ll Be Doing

• Chat with customers over the phone and help them score tickets to awesome events
• Sell tickets for public events, corporate outings, and group experiences
• Upsell fun event add‑ons and upgrades (think golf carts and premium options!)
• Keep customer records accurate and organized
• Make outbound calls to prospective customers and event‑goers
• Build great relationships with returning customers and fans
• Deliver friendly, upbeat, and knowledgeable customer service every time
• Jump in on other tasks as needed to keep things running smoothly

What We’re Looking For

We’re searching for someone who brings energy, enthusiasm, and attention to detail to every call.

Experience

• Previous sales or customer service experience preferred
• A genuine passion for motorsports is a big plus

Skills That Set You Apart

• Strong communication skills (you’re confident and friendly on the phone)
• Ability to thrive in a fast‑paced, ever‑changing environment
• Sharp attention to detail and accuracy
• Comfortable with upselling and starting sales conversations
• Team‑oriented, dependable, and customer‑focused