Customer Service Representative- Sales

Elkhart Lake’s Road America; Town of Plymouth (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Elkhart Lake’s Road America is seeking a Customer Service Representative- Sales to sell tickets, assist customers by phone, and promote events. You’ll engage fans, close sales, and upsell upgrades to enhance their event experiences.

The role emphasizes energy, enthusiasm, and attention to detail in a fast-paced environment at our venue and events.

Qualifications

• Previous sales or customer service experience preferred.
• A genuine passion for motorsports is a big plus.

Responsibilities

• Chat with customers over the phone and help them score tickets to events
• Sell tickets for public events, corporate outings, and group experiences
• Upsell add-ons and upgrades (golf carts and premium options)
• Keep customer records accurate and organized
• Make outbound calls to prospective customers and event-goers
• Build great relationships with returning customers and fans
• Deliver friendly, upbeat, and knowledgeable customer service every time
• Jump in on other tasks as needed to keep things running smoothly

Skills

Strong communication

Team oriented

Upselling

Attention to detail

Customer-focused

Job description

Are you a people-person who loves talking to customers and has a passion for motorsports? Under the direction of our Customer Service Lead, the Customer Service Representative- Sales plays a key role in creating unforgettable event experiences by selling tickets, helping customers over the phone, and promoting our exciting public and corporate events.

If you enjoy fast-paced environments, connecting with fans, and sealing the deal, this role is for you!

The Details

• Hours may flex up or down depending on event schedules and business needs

What You’ll Be Doing

• Chat with customers over the phone and help them score tickets to awesome events
• Sell tickets for public events, corporate outings, and group experiences
• Upsell fun event add-ons and upgrades (think golf carts and premium options!)
• Keep customer records accurate and organized
• Make outbound calls to prospective customers and event-goers
• Build great relationships with returning customers and fans
• Deliver friendly, upbeat, and knowledgeable customer service every time
• Jump in on other tasks as needed to keep things running smoothly

What We’re Looking For

We’re searching for someone who brings energy, enthusiasm, and attention to detail to every call.

Experience

• Previous sales or customer service experience preferred
• A genuine passion for motorsports is a big plus

Skills That Set You Apart

• Strong communication skills (you’re confident and friendly on the phone)
• Ability to thrive in a fast-paced, ever-changing environment
• Sharp attention to detail and accuracy
• Comfortable with upselling and starting sales conversations
• Team-oriented, dependable, and customer-focused