Customer Service Representative

Mizell Memorial Hospital; Opp (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Mizell Memorial Hospital is seeking a front desk/medical office assistant to manage patient check-in, scheduling, and communications in a fast-paced clinic setting.

The role requires basic computer skills, strong communication, and the ability to handle sensitive information with confidentiality. BLS certification is preferred; associate degree is a plus. The position offers daily patient interaction and teamwork within the facility.

Qualifications

• Basic computer skills required.
• Strong interpersonal and customer-relations skills.
• Excellent telephone etiquette and an outgoing personality.
• Ability to work accurately and efficiently under pressure.

Responsibilities

• Ensures all applicable regulatory requirements and governing practices are followed.
• Attends work as scheduled and completes responsibilities within established guidelines and protocols.
• Works cooperatively with other personnel and is willing to assist other clinics as needed.
• Maintains confidentiality of patient information and medical records.
• Shows initiative in completing job responsibilities.
• Is neat and adheres to the Dress Code Policy.
• Works cooperatively with others and demonstrates teamwork.
• Demonstrates good communication skills.
• Checks patients in and gathers information to update demographics and collect payments.
• Checks patients out including scheduling follow-up visits.
• Answers clinic phones.
• Files and keeps information current in records, including EMR handling and reports.
• Assists patients in completing required forms and documents.
• Performs other related duties as assigned.

Skills

Basic computer skills

Interpersonal skills

Telephone etiquette

Customer relations

Education

High school diploma or equivalent

Associate degree in medical office administration or related field

BLS certification

Job description

Duties/Responsibilities

• Ensures all applicable regulatory requirements and governing practices are followed.


• Promptly attends work as scheduled and completes position responsibilities by following established guidelines & protocols within the appropriate time frame.


• Works cooperatively and respectfully with other personnel, showing a spirit of teamwork and cooperation. Willingness to assist other clinics as needed.


• Maintains confidentiality of the patient's medical condition, personal problems, and medical record.


• Shows initiative in completing job responsibilities.


• Is neat, clean, and dressed according to the Dress Code Policy.


• Works cooperatively and respectfully with other personnel, showing a spirit of teamwork and cooperation.


• Demonstrates good skills in all forms of communication.


• Checking patients in and gathering information needed to update demographics, such as correct contact information, insurance information, etc. Collects payments including insurance copays.


• Checks patients out including scheduling follow-up visits.


• Answers clinic phones.


• Filing and keeping information current in records. This includes working in electronic medical records to sort documents, redirect documents, etc. as needed to ensure timely responses to reports such as lab results, pharmacy medication requests.


• Assist patients in accurately completing appropriate forms and documents for the required information.


• Performs other related duties as assigned.

Required Skills/Abilities

• Basic computer skills required.


• Interpersonal skills- including customer relations, grammar, reading, and organizational skills.


• Must have excellent telephone etiquette and an outgoing personality.


• Must have the ability to work accurately and efficiently while under pressure.

Education and Experience

• High school diploma or equivalent. A two-year associate degree in medical office administration or work in the medical field is preferred.


• BLS certification required.