Customer Service Representative

Mizell Memorial Hospital Incorporated; Alabama; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

None

Job summary

Mizell Memorial Hospital Incorporated is seeking a front desk/medical office administrative assistant to support patient intake, scheduling, and billing processes. You will interact with patients, collect necessary information, and ensure accurate EMR documentation.

The role requires a high school diploma (associate degree preferred) and BLS certification. Excellent communication and organizational skills are essential, with strict confidentiality and teamwork across clinics.

Qualifications

• High school diploma or GED required.
• Associate degree in medical office administration or related field preferred.
• BLS certification required.

Responsibilities

• Follows regulatory requirements and governing practices.
• Attends work as scheduled and completes duties within guidelines.
• Gathers patient demographics and insurance information; collects copays.
• Checks patients in and out; schedules follow-ups.
• Answers clinic phones and maintains EMR records.
• Assists patients with forms and documents as needed.
• Operates with confidentiality and teamwork at all times.
• Performs related duties as assigned.

Skills

Basic computer skills

Interpersonal skills

Telephone etiquette

Working under pressure

Education

High school diploma or GED

Associate degree in medical office administration or related field (preferred)

BLS certification

Job description

Duties/Responsibilities

• Ensures all applicable regulatory requirements and governing practices are followed.


• Promptly attends work as scheduled and completes position responsibilities by following established guidelines & protocols within the appropriate time frame.


• Works cooperatively and respectfully with other personnel, showing a spirit of teamwork and cooperation. Willingness to assist other clinics as needed.


• Maintains confidentiality of the patient's medical condition, personal problems, and medical record.


• Shows initiative in completing job responsibilities.


• Is neat, clean, and dressed according to the Dress Code Policy.


• Works cooperatively and respectfully with other personnel, showing a spirit of teamwork and cooperation.


• Demonstrates good skills in all forms of communication.


• Checking patients in and gathering information needed to update demographics, such as correct contact information, insurance information, etc. Collects payments including insurance copays.


• Checks patients out including scheduling follow-up visits.


• Answers clinic phones.


• Filing and keeping information current in records. This includes working in electronic medical records to sort documents, redirect documents, etc. as needed to ensure timely responses to reports such as lab results, pharmacy medication requests.


• Assist patients in accurately completing appropriate forms and documents for the required information.


• Performs other related duties as assigned.

Required Skills/Abilities

• Basic computer skills required.


• Interpersonal skills- including customer relations, grammar, reading, and organizational skills.


• Must have excellent telephone etiquette and an outgoing personality.


• Must have the ability to work accurately and efficiently while under pressure.

Education and Experience

• High school diploma or equivalent. A two-year associate degree in medical office administration or work in the medical field is preferred.


• BLS certification required.