Customer Service Representative

Premier Eye Associates; Opelika (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid parental leave

Paid holidays

Employee discounts

On-the-job training

Job summary

Premier Eye Associates is seeking a friendly, compassionate Customer Service Representative to join our growing private practice. No prior eye care experience required as we provide comprehensive on-the-job training.

You’ll welcome patients, check-in/out, answer phones, schedule appointments, assist with patient flow, insurance verification, and support front-office operations. We offer a weekday schedule, benefits, and opportunities to grow across multiple eye care areas.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills for scheduling and documentation.
• Ability to stay organized in a busy environment.

Responsibilities

• Welcome patients, assist with check-in and check-out, answer phones, schedule appointments, and support front-office operations.
• Guide patients through health histories, pre-testing, diagnostic testing, and other clinical aspects of the visit.
• Assist doctors with patient flow, contact lens services, pre- and post-operative care, and patient education.
• Help patients with frame selection and eyewear options.

Skills

Strong communication and interpersonal

Basic computer skills

Organized and detail-oriented

Team-oriented and helpful

Education

High school diploma or equivalent

Tools

Receptionist/front-office experience

Job description

Customer Service Representative - Join Our Growing Team!

Are you looking for more than just another job? Premier Eye Associates is seeking a friendly, compassionate, and motivated Customer Service Representative to join our growing private practice. This position offers the opportunity to learn multiple areas of eye care, including front desk, clinical technician, and optical duties. No previous eye care experience is required, as we provide comprehensive on-the-job training. We’re looking for someone who is dependable, adaptable, eager to learn, and ready to step in wherever needed to provide an exceptional experience for our patients.

What You'll Do

• Welcome patients, assist with check-in and check-out, answer phones, schedule appointments, and support front-office operations
• Guide patients through health histories, pre-testing, diagnostic testing, and other clinical aspects of the visit
• Assist doctors with patient flow, contact lens services, pre- and post-operative care, and patient education
• Help patients with frame selection, eyewear options, and other optical services
• Verify insurance benefits and assist with patient paperwork and information
• Educate patients about routine, preventative, and medical eye care
• Provide friendly, attentive service while helping wherever needed across the practice

No experience? That's okay!We provide comprehensive on-the-job training and are committed to helping you develop valuable skills throughout the practice.

Why You'll Love Working Here

Supportive & Growth-Oriented Culture

We invest in our team and want our employees to grow both personally and professionally. You'll have the opportunity to learn multiple areas of eye care rather than being limited to a single role.

Work-Life Balance

Enjoy a consistent Monday through Friday schedule with no evenings or weekends.

Comprehensive Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off (PTO)
• Paid parental leave
• Paid holidays, including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas
• Employee discounts on eyewear and services
• On-the-job training

Opportunity for Advancement

Because you'll learn multiple areas of the practice, this position provides an excellent foundation for advancement. Team members who demonstrate strong performance, dependability, and leadership may have opportunities to take on additional responsibilities as they grow.

Positive, Professional Environment

Be part of a team that values compassion, organization, teamwork, excellent patient care, and creating a workplace people enjoy being part of.

About Premier Eye Associates

Premier Eye Associates is a growing, privately owned eye care practice providing advanced primary and medical eye care in a welcoming, patient-centered environment. We combine advanced technology with personalized care and believe exceptional patient experiences start with an exceptional team. We value compassion, teamwork, and professional growth while creating a positive workplace where employees can learn, advance, and build meaningful long-term careers in healthcare.

What We're Looking For

• Friendly, compassionate, and professional
• Dependable and punctual
• Organized and detail-oriented
• Comfortable interacting with patients throughout the day
• Able to transition between different responsibilities
• Willing to learn new skills and accept feedback
• Team-oriented and willing to help coworkers
• Interested in healthcare and patient care
• Looking for an opportunity to grow professionally
• Interested in building a long-term career with opportunities for advancement

Required Qualifications

High school diploma or equivalent

Preferred Qualifications

• Previous customer service experience
• Receptionist or front-office experience
• Medical or healthcare experienceOptical or eyewear experience
• Strong communication and interpersonal skills
• Basic computer skills
• Ability to stay organized in a busy environment
• Desire to learn multiple areas of an eye care practice

Position Details

• Job Type: Full-time
• Schedule: Monday through Friday
• Shift: 8-hour shifts
• Evenings: None
• Weekends: None
• Pay Range: minimum $14.00 per hour; final pay is based on relevant experience and qualifications