Customer Service Representative

ZO Skin Health, Inc.; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

ZO Skin Health, Inc. is seeking a Customer Service Representative to deliver exceptional service to customers, both internal and external.

You will handle inquiries via phone, email, online chat, and in person, ensuring orders and account details are accurate and up to date. Responsibilities include resolving questions and complaints, coordinating with internal teams on orders and promotions, and maintaining confidential customer records.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills, including active listening.
• Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
• Demonstrated service focus, problem solving, decision making and time management.
• Strong willingness to learn and follow detailed instructions.
• Must demonstrate proficiency with company systems within 90 days of hire.

Responsibilities

• Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat or in person to respond to questions related to product orders, and support the Customer Service email account.
• Ensure customer account setup and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

Skills

Customer service

Communication

Microsoft Office

Time management

Problem solving

Active listening

Tools

ERP

WMS

Job description

The Customer Service Representative will provide exceptional customer service to ZO Skin Health customers, both internal and external.

Essential Duties And Responsibilities

• Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat or in person to respond to questions related to product orders, and support the Customer Service email account.
• Ensure customer account setup and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

Job Qualifications

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills, including active listening.
• Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
• Demonstrated service focus, problem solving, decision making and time management.
• Strong willingness to learn and follow detailed instructions.
• Must demonstrate proficiency with company systems within 90 days of hire.

Preferred Qualifications

• Enterprise resources planning (ERP) and warehouse management systems (WMS) experience.
• Skincare, cosmeceutical or pharmaceutical industry experience.