Customer Service Representative

Gilder Search Group; Olathe (KS); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Full-time on-site in Olathe, KS

Hands-on training

Team-oriented environment

Job summary

Gilder Search Group is hiring a Customer Support Specialist in Olathe, KS for an entry-level, on-site role. You will be the first point of contact for customers by phone, gather details, create service tickets, and help dispatch connect the right technician to the job.

This position offers full-time hours, on-site work, hands-on training, and a supportive team environment with opportunities to grow in customer service and construction services.

Qualifications

• High school diploma required; college coursework or degree preferred.
• 1+ year of customer service or administrative experience.
• Strong attention to detail and communication skills.
• Ability to work independently in a fast-paced, organized environment.
• Comfortable using Microsoft Office and other everyday business software.

Responsibilities

• Serve as the first point of contact for customers calling in for service, support, or sales, guiding them to the right solution with patience and professionalism.
• Gather accurate details to create service tickets so dispatchers can assign the right technician.
• Provide clear information on products, services, and pricing when needed.
• Maintain detailed, organized notes in the ticketing system to support scheduling and follow-up.
• Support the service team with additional administrative and customer-related tasks as needed.

Skills

Customer service

Attention to detail

Communication

Independent worker

Organized

Education

High school diploma

College coursework or degree preferred

Tools

Ticketing/CRM software

Microsoft Office

Job description

A commercial construction service company in Olathe, KS is hiring a Customer Support Specialist to join its growing service team. In this entry-level role, you'll be the first point of contact for customers by phone - gathering details, creating service tickets, and helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role with room to build real skills and grow.

What We Offer

• Starting pay of $19.00 per hour
• Full-time, on-site position in Olathe, KS
• Hands-on training with room to grow within the company
• Supportive, team-oriented work environment
• Opportunity to build long-term experience in customer service and construction services

Shift Options

Tuesday-Saturday or Sunday-Thursday, 1:00 pm-10:00 pm; or Friday-Monday, 11:00 am-10:00 pm.

Key Responsibilities - Customer Support Specialist

• Serve as the first point of contact for customers calling in for service, support, or sales, guiding them to the right solution with patience and professionalism.
• Gather accurate details to create service tickets so dispatchers can assign the right technician.
• Provide clear information on products, services, and pricing when needed.
• Maintain detailed, organized notes in the ticketing system to support scheduling and follow-up.
• Support the service team with additional administrative and customer-related tasks as needed.

Qualifications - Customer Support Specialist

• High school diploma required; college coursework or degree preferred.
• 1+ year of customer service or administrative experience.
• Strong attention to detail and communication skills.
• Ability to work independently in a fast-paced, organized environment.
• Comfortable using Microsoft Office and other everyday business software.

Preferred Qualifications - Customer Service Specialist

• Prior experience in construction, home services, or field service industries.
• Experience with ticketing or CRM software systems.

Physical Requirements - Customer Support Specialist

• Primarily sedentary, office-based role; extended periods sitting at a desk using a computer and phone.
• Occasional light lifting (up to 10 lbs) of office materials.
• On-site position in Olathe, KS; not eligible for remote or hybrid work.
• No travel required.