Customer Service Representative

Jbnetworking; Oklahoma City (OK); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing team support

Access to booking resources

Industry exposure

Job summary

Jbnetworking is seeking a personable Customer Service Representative to provide responsive support to clients during travel planning and reservation experiences. You will listen carefully, communicate professionally, and follow through on client requests.

The role focuses on responding to inquiries, guiding customers through reservations, and coordinating with suppliers while maintaining accurate records and delivering timely updates.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and service-oriented approach.
• Good listening and problem-solving abilities.
• Excellent organization and attention to detail.
• Comfortable using phone, email, and online communication tools.
• Basic computer and internet research proficiency.

Responsibilities

• Respond to client inquiries by phone, email, and digital messaging.
• Listen to client needs and gather relevant information.
• Answer questions about reservations, available services, and next steps.
• Research supplier information to provide accurate responses.
• Explain booking policies and confirmation details clearly.
• Assist with routine reservation changes and special requests.
• Coordinate unresolved questions with suppliers and team members.
• Maintain accurate records of client communications.
• Provide timely updates and follow-up.
• Handle routine concerns with patience and professionalism.
• Participate in ongoing customer service and supplier training.

Skills

Communication

Interpersonal skills

Active listening

Problem solving

Organizational skills

Tech literacy

Tools

Phone/Email tools

Internet research

Job description

About the Job

Do you enjoy answering questions and helping people find solutions? We are looking for a personable Customer Service Representative to provide responsive support to clients throughout their travel planning and reservation experience.

The ideal candidate listens carefully, communicates professionally, and follows through on client requests.

About Us

We assist clients with vacation planning and reservation support. We value helpful communication, accurate information, and positive client relationships.

Responsibilities

• Respond to client inquiries by phone, email, and digital messaging
• Listen to client needs and gather relevant information
• Answer questions about reservations, available services, and next steps
• Research supplier information to provide accurate responses
• Explain booking policies and confirmation details clearly
• Assist with routine reservation changes and special requests
• Coordinate unresolved questions with suppliers and team members
• Maintain accurate records of client communications
• Provide timely updates and follow-up
• Handle routine concerns with patience and professionalism
• Participate in ongoing customer service and supplier training

Requirements

• Strong communication and interpersonal skills
• Friendly, patient, and service-oriented approach
• Good listening and problem-solving abilities
• Excellent organization and attention to detail
• Comfortable using phone, email, and online communication tools
• Basic computer and internet research proficiency
• Ability to manage several inquiries and priorities
• Reliable internet access and a suitable home workspace
• Previous customer service or client-facing experience is helpful but not required

Benefits

• Flexible remote work environment
• Training and ongoing team support
• Access to customer service and booking resources
• Opportunities to strengthen communication and problem-solving skills
• Exposure to the travel and hospitality industry
• Collaborative virtual team environment