Customer Service Representative

Travel with Jess-Costa Rica; New York (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Onboarding and training provided

Continuing education opportunities

Access to professional resources and**

Job summary

Travel with Jess-Costa Rica is seeking a friendly, organized remote customer service specialist to assist clients with reservation inquiries, options, confirmations, and ongoing service needs.

You will respond to inquiries, gather information, research options, and maintain a professional, attentive client experience while coordinating with service providers as needed.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Skills

Strong communication

Interpersonal skills

Organization

Computer literacy

Information research

Reliable

Customer service experience (helpful)

Tools

CRM software

Job description

We are seeking a friendly and organized person.

Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.

This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Position Highlights

• Onboarding and training provided.
• Continuing education opportunities.
• Access to professional resources and systems.