Customer Service Representative

Travel with Jess-Costa Rica; Charlotte (NC); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Onboarding and training provided

Continuing education opportunities

Access to professional resources and e

Job summary

Travel with Jess-Costa Rica is seeking a friendly and organized individual to assist clients with reservation inquiries, available options, confirmations, and ongoing service needs. This remote role requires strong communication, attention to detail, and a professional client experience.

You will respond to client inquiries, gather information, research options, and assist with changes or special requests, always maintaining high-quality service standards and timely updates.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Skills

Communication skills

Interpersonal skills

Customer-focused

Organization

Attention to detail

Computer skills

Research skills

Reliability

Tools

Online platforms

Job description

We are seeking a friendly and organized person.

Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.

This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Position Highlights

• Onboarding and training provided.
• Continuing education opportunities.
• Access to professional resources and systems.