Customer Service Representative

Dewittvets; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, dental, vision, life, and 2+3?

401(k) matching

Student loan assistance

Generous paid time off and holidays

Job summary

AmeriVet is seeking a compassionate Customer Service Representative to support walk-in emergency services. You’ll manage a multi-line phone system, greet clients warmly, and coordinate with veterinary teams to ensure rapid, accurate care.

The role emphasizes prioritization, problem solving, and attention to detail, with duties spanning payments, pet records, and administrative tasks. Preference given to candidates with veterinary EMR experience and prior customer service work.

Qualifications

• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• Excellent customer service skills.
• Computer proficiency.
• Very detail-oriented.
• Preferred: Knowledge of veterinary EMRs (Cornerstone, ezyVet).
• Preferred: One year of customer service experience.
• Preferred: Knowledge of veterinary terminology and procedures.
• HS Diploma or educational equivalent.

Responsibilities

• Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting.
• Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
• Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
• Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
• General Support: Completes all tasks assigned by supervisors.

Education

HS Diploma or equivalent

Tools

Cornerstone EMR

ezyVet EMR

Job description

CSR Responsibilities

• Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting
• Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
• Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
• Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
• General Support: Completes all tasks assigned by supervisors.

Qualifications

• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: HS Diploma or educational equivalent

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.