Veterinary Customer Service Representative

Dewittvets; Torrington, Northern (CT, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) matching

Student loan assistance

Generous paid time off

Job summary

AmeriVet is hiring a Veterinary Client Service Representative (CSR) to be the first and last point of contact for clients. You will handle appointments, calls, and medical information with a focus on delivering an exceptional client experience.

Responsibilities include scheduling, reminders, and billing while using our practice management system. This role emphasizes empathy, clear communication, and teamwork with our medical staff.

Qualifications

• Experience in veterinary CSR roles is required.
• Excellent communication and compassionate client service.
• Basic proficiency with scheduling software and online platforms.
• Strong organizational skills and multitasking ability.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and doctor availability, including forward booking.
• Use technology to send reminders, confirmations, and follow-ups to keep clients informed.
• Make outbound calls to re-engage lapsed clients and encourage appointments.
• Greet clients and ensure a positive experience during visits.
• Gather medical information via active listening and triage to the medical team.
• Demonstrate empathy while remaining calm and professional.
• Promote current promotions and campaigns to clients.
• Update client and patient records accurately in the practice system.
• Process billing including payments, financing, and insurance claims.
• Maintain organized records of communications and appointments.
• Provide post-visit instructions and follow-up care guidance.
• Assist with daily reception and practice operations on request.
• Inform clients about services, preventive care, and online booking/shop options.

Skills

Experience in CSR

Excellent communication

Tech proficiency

Organizational skills

Tools

Scheduling software

Job description

About us:

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

Job Summary:

As our clients' first and last point of contact, the Veterinary Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities:

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications:

• Experience as Veterinary Customer Service Representative
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Working Conditions:

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

Hours:

27 - 35 hours per week.
Requires working alternating Saturdays.

Pay:

$19 - $25 per hour depending on experience.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.