Customer Service Representative

Amerivet; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Development programs

Mentorship

Competitive pay

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Holidays

Inclusive culture

Job summary

AmeriVet is seeking a dedicated CSR to support walk-in emergency care, manage a multi-line phone system, and deliver exceptional client service. You will handle admissions, payments, and accurate record-keeping while maintaining composure during emergencies and supporting a collaborative team.

The role emphasizes empathy, strong communication, and technical accuracy. Vet terminology knowledge and EMR experience are preferred, with a focus on documentation and patient care.

Qualifications

• Customer service and clinical support in walk-in emergency setting.
• Ability to prioritize tasks and manage multiple demands.
• Strong communication and empathy under pressure.
• Proficient with computer systems and record-keeping.
• Attention to detail in client/pet documentation and payments.
• Experience with veterinary EMR systems preferred (Cornerstone, ezyVet).

Responsibilities

• Manage daily workflow and provide excellent client care in a walk-in ER.
• Operate a multi-line phone system and greet clients professionally.
• Deliver compassionate care and handle difficult client interactions calmly.
• Process payments and maintain accurate client/pet records; manage documentation.
• Complete tasks assigned by supervisors and support team members.

Skills

Customer service

Problem solving

Task prioritization

Computer skills

Attention to detail

Vet EMR experience

Customer service experience (1 year)

Vet terminology knowledge

HS Diploma

Education

HS Diploma or equivalent

Tools

Cornerstone

ezyVet

Job description

CSR Responsibilities

• Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting
• Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
• Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
• Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
• General Support: Completes all tasks assigned by supervisors.

Qualifications

• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: HS Diploma or educational equivalent

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.