Customer Success Manager

Beacon National Inc.; Memphis (TN); On-site; USD 100,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Beacon National Inc. in Memphis, TN seeks a Customer Success Manager to be the primary contact for customers, ensuring their satisfaction and maximizing their use of our products in a full-time capacity.

Day-to-day tasks include addressing inquiries via email, phone, and live chat, identifying customer needs, providing tailored solutions, monitoring feedback, and collaborating with sales, product, and marketing to improve the customer experience.

Qualifications

• Bachelor’s degree in a related field.
• Experience in a customer-facing role is required.
• Strong problem-solving and communication skills.

Responsibilities

• Be the primary contact for customers, understanding their needs and providing tailored solutions.
• Work closely with sales and product teams to ensure customers maximize product value.
• Monitor customer satisfaction and identify areas for improvement.
• Proactively engage customers to ensure continued product adoption.
• Provide regular updates on project status to customers.
• Collaborate with marketing to develop customer success strategies.

Skills

Strong communication

Customer-facing

CRM software

Education

Bachelor's degree

Job description

Beacon National Inc. seeks a Customer Success Manager in Memphis, TN. This full-time role involves being the primary contact for customers, ensuring they are satisfied and maximize their use of our products.

Your day-to-day tasks include addressing customer inquiries, identifying their needs, and providing tailored solutions. This involves responding to emails, phone calls, and live chats to ensure customers receive prompt and accurate information. You'll also monitor customer satisfaction by reviewing feedback and ratings, and work on improving their experience with our services by suggesting enhancements and resolving any issues they may have. Additionally, you'll collaborate with other departments to ensure seamless service delivery and maintain a high standard of customer service.

You'll collaborate with a team of professionals in a dynamic workplace in Memphis, TN. This role requires strong communication skills and the ability to work well under pressure.

The salary range for this position is $100,000 to $168,071, reflecting the competitive nature of the role and the responsibilities it entails. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Retirement plans, such as a 401(k) or pension scheme, are also provided to help employees save and plan for their future. Additionally, professional development opportunities are available, allowing employees to enhance their skills and advance their careers within the organization. These benefits contribute to a balanced and rewarding work environment.

To be successful in this role, you should have a bachelor's degree in a related field. Experience in customer service or a similar role is required. Strong problem-solving and communication skills are essential.

Application deadline: November 22, 2026.

What You Will Do:

• Be the primary point of contact for our customers, understanding their needs and providing tailored solutions.
• Work closely with our sales and product teams to ensure our customers are getting the most out of our products.
• Monitor customer satisfaction and identify areas for improvement.
• Proactively reach out to customers to ensure they're getting the most out of our products.
• Provide regular updates to our customers on the status of their projects.
• Work with our marketing team to develop and implement customer success strategies.

What You Bring:

• A degree in Business, Marketing, or a related field.
• Proven experience in a customer-facing role, preferably in the banking or financial services industry.
• Excellent communication and interpersonal skills.
• A problem-solving mindset and a passion for building strong relationships.
• Experience with customer relationship management (CRM) software.
• Knowledge of banking products and services.