Customer Service Representative

Maple Valley; Oklahoma City (OK); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans (401(k) or pension)

Professional development opportunities

Job summary

Maple Valley in Oklahoma City, OK, is seeking a Customer Service Representative to join our fast-paced retail team. You will handle inquiries by phone, email, and in person, process orders, resolve complaints, and provide product information to ensure customer satisfaction.

We value clear communication, accuracy, and a proactive approach under pressure. The role offers comprehensive benefits, opportunities for professional growth, and a collaborative environment in the heart of the city.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficiency with computer software.

Responsibilities

• Answer customer inquiries promptly.
• Resolve issues and provide information.
• Process orders and returns.
• Maintain accurate records of interactions.
• Collaborate with departments to ensure satisfaction.
• Adhere to company policies and procedures.

Skills

High school diploma

Customer service

Effective communication

Problem solving

Under pressure

Computer skills

Education

High school diploma

Tools

Office software

Job description

Maple Valley, a leading retailer in Oklahoma City, OK, seeks a Customer Service Representative. This FULL_TIME role involves handling customer inquiries and issues with professionalism. The salary range is $48,000 - $61,729.

As Customer Service Representative, you will assist customers via phone, email, and in-person. You will process orders, resolve complaints, and provide product information. Your goal is to ensure customer satisfaction and loyalty.

You will work in a fast-paced retail environment with a team of dedicated professionals, where each member is committed to providing exceptional customer service and maintaining a high standard of product knowledge. The workplace is located in the heart of Oklahoma City, OK, offering a dynamic and supportive atmosphere that fosters teamwork, innovation, and personal growth. The store is well-stocked with a diverse range of products, ensuring that customers have access to a wide variety of items to meet their needs. The team collaborates closely to plan and execute promotional events, ensuring that the store remains competitive and appealing to customers. The supportive management encourages open communication and provides opportunities for professional development, helping employees to grow both personally and professionally.

The salary range for this position is $48,000 to $61,729 per year, providing a competitive base pay that reflects the responsibilities and qualifications required.

• Employees can also look forward to a comprehensive benefits package, which includes comprehensive health insurance coverage that helps manage medical expenses and ensures access to necessary healthcare services.
• Paid time off is another benefit, allowing employees to take vacation days, sick leave, and other personal time to rest and recharge.
• Additionally, some roles may offer retirement plans, such as a 401(k) or pension scheme, to help employees save for their future.
• Professional development opportunities are also available, providing employees with the chance to enhance their skills and advance their careers through training programs, workshops, and certifications.

These benefits contribute to a well-rounded compensation package that supports both the employee's financial and personal well-being.

You should have excellent communication skills and a passion for customer service. Previous experience in retail or customer service is preferred. You must be able to work well under pressure and meet tight deadlines.

What You Will Do:

• Answer customer inquiries and resolve issues promptly and accurately.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist customers with product information, orders, and returns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Adhere to company policies and procedures to ensure consistent service quality.

What You Bring:

• High school diploma or equivalent.
• Previous customer service experience, preferably in retail.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using computer software and basic office equipment.