Customer Service Representative

Interstate PowerSystems; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Plan

Paid Holidays

Vacation

Paid Sick Days

Job summary

A leading supplier in Florida is seeking a Customer Service Representative for their Ocala location. The ideal candidate should be bilingual in English and Spanish to serve a diverse customer base. Responsibilities include maintaining customer relationships through regular communication, supporting inside sales efforts, and preparing quotes. The company offers competitive hourly rates, a retention bonus, and a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.

Qualifications

• Bilingual skills in English and Spanish are highly desired.
• Experience in a high volume inside sales environment is preferred.
• Ability to maintain orderly paperwork is essential.
• Inside sales experience in a high-volume environment is a plus.
• HVAC industry knowledge is a plus.

Responsibilities

• Maintain an established customer base through weekly calls and emails.
• Utilize reports to enhance inside sales efforts.
• Collaborate closely with the Outside Sales force.
• Prepare quotes for customer orders.
• Receive products as needed and maintain orderly paperwork.

Skills

Bilingual English/Spanish

Basic PC skills

Data Entry skills

Inside Sales experience

Bilingual (English/Spanish)

Education

High School or equivalent education

Tools

Profit 21 (P21) software

Job description

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Tri State Distributors has an immediate opening for a Customer Service Representative to join our team in Ocala, FL. Bilingual for English/Spanish needed for customer clientele.

Established in 1983, Tri State Distributors has expanded to cover the southeastern United States as one of the leading suppliers serving the LP gas, HVAC and Manufactured Housing industries. The company takes pride in maintaining traditional values of fair, dependable and courteous service to all their valued customers. Each branch location is a free standing profit center within the multi-branch company.

Primary responsibilities include:

• maintaining an established customer base through weekly calls and emails
• utilizing reports to enhance inside sales
• working hand in hand with Outside Sales force
• quote preparation
• receive products as needed

Tri State Distributors has immediate openings, excellent starting pay rates and a potential first year retention bonus of $2,000! ($1,000 at hire, $500 at 90 days, $500 at 180 days)

Pleasant working conditions, with bonus potential and other benefits.

Job Requirements:

• Basic PC skills required
• Ability to talk with customers by phone and receive orders
• Ability to speak English and Spanish desired
• Inside Sales experience in a high volume environment preferred
• Data Entry skills required
• Maintaining orderly paperwork
• Experience in Profit 21 (P21) software preferred
• HVAC experience preferred
• High School or equivalent education
• A Competitive Hourly Rate
• Benefits Package: Medical/Dental/Vision, 401(k) Plan
• Paid Holidays, Vacation, and Paid Sick Days