Customer Service Representative

Brandshopper; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

PTO & sick leave

IRA matching

Employee discounts

Job summary

Brandshopper is seeking a customer service representative for an in-person role based in Bath, PA. You will respond to customer inquiries across phone, email, and live chat, provide product and policy information, and collaborate with departments to ensure satisfaction.

The position emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Knowledge of cigar products is a plus and a standard 9–5 or 10:30–7 shift may apply.

Qualifications

• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

CRM/Ticketing familiarity

Education

High school diploma or GED

Tools

CRM software

Job description

Description

Brandshopper is a rapidly growing ecommerce company fulfilling three websites: Cigarpage.com, Fieldsupply.com and Wingsupply.com. We believe that outstanding customer service begins with a dedicated team. We're committed to creating an environment where employees feel valued, supported, and empowered to succeed. As a fast-growing organization, we offer opportunities for growth, recognition for achievements and the chance to make a meaningful impact every day. If you're ready to bring your service to a company that values you, Brandshopper is the place to be.

Job Description

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you'll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You'll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you're a great communicator, enjoy problem-solving, and are motivated by helping others, we'd love to have you on our team.

Job Responsibilities and Tasks

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escape issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.
• Cigar knowledge is a plus
• Monday to Friday 9:00-5:30 PM
• Monday to Friday 10:30-7:00 PM

Company Benefits

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and sick leave.
• $15,000 Employer Paid Life insurance
• Matching IRA program
• Employee discounts

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute

• Bath, PA 18014 (Preferred)

Work Location

In person

Requirements

Skills and Qualifications:

• Prior experience in a customer-facing role preferred but not required.
• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.
• High school diploma or GED required; additional education or training is a bonus.