CUSTOMER SERVICE REPRESENTATIVE

Building Automation Products, Inc.; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

8 paid holidays

401k match

Vested after 90 days

Job summary

Building Automation Products, Inc (BAPI) is seeking a Customer Service Representative to provide professional customer service to internal and external customers. You will use strong communication and problem-solving skills, with in-depth knowledge of BAPI systems, to answer questions and provide timely solutions.

You will process orders via email, webstore, portals, and phone, coordinate domestic and international shipping, and maintain accurate records across CRM and other systems.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, administrative, sales support, or office role preferred.

Responsibilities

• Process customer orders received through email, webstore, portals, and phone inquiries with accuracy and timely follow-up.
• Deliver exceptional customer service by addressing questions, resolving concerns, and providing order, pricing, and shipping information.
• Manage customer accounts, quotations, returns (RMAs), and related documentation in the CRM and business systems.
• Coordinate domestic and international shipping activities, export documentation, freight inquiries, shipment tracking, and delivery support.
• Maintain accurate customer records, order history, and portal information to support efficient operations.
• Collaborate with Sales, Production, Shipping, and other departments to improve the customer experience.

Skills

Data entry

Verbal communication

Written communication

Problem-solving

Organizational skills

Education

High School Diploma or GED

Tools

CRM software

Data entry software

Job description

Building Automation Products, Inc (BAPI) is a company that promotes work life balance. BAPI is a privately owned business with a global presence.

Do you enjoy helping people, solving problems and creating positive customer experiences?

As a Customer Service Representative, you'll add value to BAPI by providing professional and effective customer service to both internal and external customers. Utilizing excellent communication and problem-solving skills, along with an in-depth knowledge of BAPI systems and programs, you'll help address customer needs, answer questions, and provide timely solutions.

Why Join BAPI?

Join a team that values quality, teamwork and continuous improvement. As a Customer Service Representative, you'll play an important role in connecting customers with the people, products, and solutions they need. Working closely with customers and colleagues across the organization, you'll build valuable skills in communication, problem-solving, and relationship management while making a meaningful impact on the customer experience.

At BAPI, you'll be part of a friendly, team-oriented culture where people help each other succeed. We work hard, have fun, and take pride in delivering quality products to customers around the world.

Benefits:

Full benefits which include Health, dental, vision, PTO, 8 paid holidays, 401k match and 100% vested at 90 days and more.

Customer Service Representative Principle Responsibilities:

• Process customer orders received through email, webstore, customer portals, and phone inquiries while ensuring accuracy and timely follow-up.
• Deliver exceptional customer service to internal and external customers by responding to questions, resolving concerns, and providing order, pricing, and shipping information.
• Manage customer accounts, quotations, returns (RMAs), and related documentation within BAPI's CRM and business systems.
• Coordinate domestic and international shipping activities, including export documentation, freight inquiries, shipment tracking, and delivery support.
• Maintain accurate customer records, order history, and customer portal information to support efficient operations.
• Collaborate with Sales, Production, Shipping, and other departments to meet customer needs and continuously improve the customer experience.

Requirements

Customer Service Representative Skills and Knowledge Requirements

• High School Diploma or GED required
• Previous customer service, administrative, sales support, or office experience preferred
• Proficient with Data entry - accuracy and speed
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to learn multiple computer systems and software programs
• Ability to manage multiple priorities in a fast-paced environment
• Positive, professional attitude with strong problem-solving skills