Customer Service Representative

Custom Door & Gate Greensboro Location; Greensboro (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) with company matching

Paid vacation and holidays

Life Insurance

Job summary

Custom Door & Gate Greensboro Location is seeking a Customer Service Representative to handle warranty and service calls, document requests, and schedule work. You will manage tickets and liaise with builders and customers to confirm readiness of job sites.

The role requires 1–2 years of customer service experience, familiarity with CRM software, and strong communication skills in English (Spanish a plus). A competitive hourly wage and benefits are offered.

Qualifications

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Skills

Customer service

Communication

Multitasking

Time management

English/Spanish proficiency

Education

High School or better

Tools

CRM software

Microsoft Office (Word, Excel, Outlook)

Job description

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities:

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role requirements:

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO StatementIBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities:

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role requirements:

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits:

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO StatementIBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.