Customer Service Representative

Wichard Groupe North America; North Kingstown (RI); On-site; USD 36,000 - 54,000; Full time

Job summary

Wichard Groupe North America, located in North Kingstown, RI, is seeking a highly organized Customer Service professional to join our office-based sales team. You’ll handle inbound calls and order processing, support product inquiries, and ensure accurate quotes and timely updates.

The role requires sharp attention to detail, multitasking in a fast-paced environment, and proficiency with MS Office and Dynamics 365 ERP.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Strong attention to detail with computer processing and accounting.
• Ability to multitask in a high paced environment and prioritize tasks.
• Proficiency with Microsoft Office (Outlook, Excel, Teams).
• Experience with a high-level ERP system (Microsoft Dynamics 365) and EDI programs a plus.
• Bi/multi-lingual desired (Spanish and/or French).
• Sailing or boating experience is beneficial but not required.

Responsibilities

• First point of contact for inbound calls.
• Process sales orders from email, EDI, web customers and phone.
• Support customer facing teams with product support.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Provide accurate information on product availability, ship date, and expected arrival dates from factories.
• Follow company guidelines and procedures for communications with minimal supervision.
• Recommend improvements to company processes for efficiency.

Skills

Attention to detail

Multitasking

MS Office

Dynamics 365 ERP

EDI familiarity

Bilingual (Spanish/French)

Education

High School Diploma or equivalent

Tools

Microsoft Dynamics 365 ERP

EDI software

Job description

Wichard Groupe North America is looking to add to its Customer Service team.We are in North Kingstown RI and the position is office based.We are seeking a highly organized and motivated individual to join our dynamic sales team. Wichard Groupe North America is leading importer of hardware for marine, industrial, aerospace and other industries.

Responsibilities

• First point of contact for inbound calls.
• Process sales orders from email, EDI, web customers and phone.
• Support customer facing teams with product support.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Provide accurate and complete information on product availability, ship date, and expected arrival dates of product from factories.
• Follow company guidelines and procedures for communications with minimal supervision.
• Recommend improvements to company processes for efficiency.

Expected Skills

• High School Diploma or equivalent, College Degree preferred.
• Extreme attention to detail with computer processing and accounting.
• Ability to multitask in a high paced environment and prioritize tasks as needed.
• Proficiency with Microsoft suit of products including Outlook, Excel, Teams and all basic computer functions.
• Experience with a high-level ERP system (Microsoft Dynamics 365) and 3rd party EDI programs a plus
• Bi/ multi-lingual desired (Spanish and/or French).
• Attention to detail and good problem-solving skills.
• Sailing or boating experience is beneficial but not required.