Insurance Customer Service Representative

Sitel Corp.; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in North Carolina. This remote role offers the chance to support leading insurance providers without cold calling. Enjoy competitive compensation and flexible remote work while receiving comprehensive benefits, including health and dental insurance, 401(k) matching, and paid training. Ideal candidates will have strong customer service skills and a commitment to delivering exceptional service. If you're ready to make a difference in customer experiences, this opportunity is perfect for you!

Benefits

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonuses

Career advancement opportunities

Qualifications

• Must reside in North Carolina and be at least 18 years old.
• Minimum 6 months relevant work experience required.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Deliver exceptional customer service in an inbound call center.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Education

High School Diploma or GED

Job description

Join our dynamic team at Foundever in North Carolina, where every interaction is an opportunity to make a difference!

Location: North Carolina (Remote)

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we support over 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to meet the operational needs of our clients and deliver seamless customer experiences.

Job Overview

As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! This role is based in an inbound call center environment from your home. We provide paid training to prepare you for this new career.

Please ensure a distraction-free, quiet workspace during training and work hours.

Why Join Us

• Competitive Compensation: $16/hour, with paid training at $15/hour
• Flexible Remote Work: Enjoy the flexibility of working remotely, with weekend shifts as needed
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, bonuses, and career advancement opportunities

Qualifications

• Reside in North Carolina
• At least 18 years old
• High school diploma or GED
• Minimum 6 months relevant work experience
• Open availability during operating hours
• Professional customer service skills
• If residing within 75 miles of our on-site locations, an onsite role will be offered

Key Skills

• Customer Service Aptitude: Ability to deliver exceptional service
• Reliability: Dependability and responsibility
• Critical Thinking: Ability to assess situations and develop empathetic solutions
• Service-Oriented: Drive to serve others with compassion
• Organizational Skills: Strong organizational abilities
• System Navigation: Ability to navigate system tools for information retrieval

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment
• Internet: Hardwired high-speed internet connection only; no wireless or 5G
• Work Environment: Quiet, distraction-free space; webcam required during training and work; cannot be a primary caregiver during hours of operation
• Device: Personal computer or tablet (excluding Kindle Fire); cell phones not permitted during training

Military Partners

We support military families through partnerships with Military One Source and other veteran organizations, valuing the skills veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to equal opportunity employment, selecting and developing the best candidates based on merit without discrimination based on race, age, gender, or other protected characteristics. Discrimination of any kind is strictly prohibited.

Interested in Joining Our Team?